Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English, Spanish

Hard Skills

System Level Troubleshooting Escalation Management Port Management Account Reconciliation Account Adjustments Operational Efficiency Process Migration Telecom Infrastructure Voice User Interface Process Improvement Zepto Intercom Cross-Functional Collaboration

Other Skills

•
Record Keeping
•
Google Sheets
•
Professionalism
•
Communication
•
Adaptability
•
Multitasking
•
Critical Thinking
•
Customer Service
•
Detail Oriented
•
Problem Solving

Roles & Responsibilities

Fluent in English and Spanish (strong written and spoken communication)
3+ years of omnichannel support experience in BPO, call centers, or telecom (preferably for U.S. multinational clients)
At least 1+ year of telecom experience (port-in, service migration, account transfer) and experience handling voice support and escalations
Bachelor's degree or higher (preferred; sum cum laude/magna cum laude or Academic Scholar from a reputable college)

Requirements:

Provide bilingual support (English and Spanish) to customers via phone, chat, and email, delivering accurate and professional assistance
Handle escalations and complex issues, ensuring fast resolution and customer satisfaction
Assist with telecom-related requests (e.g., port-ins, service issues) and document interactions in internal systems
Identify patterns and contribute to process improvements; collaborate with U.S.-based support and engineering teams to enhance operational efficiency

Anavah Talent

About Anavah Talent

At Anavah Talent, we believe work should feel meaningful both for the people doing it and for the companies counting on it. We connect exceptional overseas talent with U.S. & Canadian companies that value clarity, trust, and purpose. We’re not a traditional outsourcing firm. We’re a strategic global hiring partner helping founders build overseas teams that perform, integrate, and grow long-term. With deep operational expertise across remote work, CX, operations, finance, and creative roles, we support companies in scaling efficiently while empowering professionals around the world with dignified work. ✔ 67+ placements in the last 2 years ✔ $5M+ saved in labor costs ✔ Global talent hired from 5+ countries ✔ Strong repeat business from purpose-driven teams If you're looking to hire exceptional global talent, or step into meaningful remote work, we're here to help you grow.

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Location: Remote (LATAM)
Schedule: Full-time, U.S. Hours
Employment: Independent Contractor

Salary: $1,500-$1,800/month - Negotiable based on experience

About the Role

A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email.

This role goes beyond traditional support, you’ll play a key part in problem-solving, improving processes, and supporting operations as the company scales.

About you

Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient.

The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup.

Responsibilities

Support customers via phone, chat, and email in English and Spanish
Handle escalations and complex issues, ensuring fast and accurate resolution
Assist with telecom-related requests (e.g., port-ins, service issues)
Document interactions and maintain accurate records in internal systems
Identify patterns and contribute to process improvements and operational efficiency
Collaborate with U.S.-based team members across support and engineering

Requirements

Fluent in English and Spanish (strong written and spoken communication)
At least 3+ years of experience in omnichannel support within BPO, call centers, or telecom (preferably for U.S. multinational clients).

At least 1+ years of experience with telecom (port-in, service migration, account transfer).
Experience handling voice support and escalations
Strong problem-solving and critical thinking skills
Able to work full-time (Monday to Saturday) during U.S. business hours.
Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

Preferred Qualification

Familiarity with systems like ZoHo, Intercom CX, and Google Sheets.
Background in high-touch, premium customer service programs, where quality of service is as important as speed.
Direct experience with U.S. Telecommunications or IT Services space (TeleTech, AT&T, Boost Mobile, etc.)
Experience working with U.S.-based startups

Benefits