Key Facts

Remote From:

Full time

Senior (5-10 years)

English, Spanish

Hard Skills

Employee Relations Employee Relations Industry Trend Analysis Employee Relations Human Resource Management Analytics Corrective Action Training Project Management Good Documentation Practices Stakeholder Communications Data Collection Providing Legal Advice Phone Interviews Conflict Management Online Communication Customer Centricity Meeting Facilitation Continuous Improvement Process

Other Skills

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Report Writing
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Multitasking
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Communication
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Adaptability
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Teamwork
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Time Management
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Personal Integrity
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Detail Oriented
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Empathy
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Problem Solving

Roles & Responsibilities

Five+ years of progressive experience in workplace investigation or conflict resolution.
Bachelor's degree in Human Resources, Industrial Relations, Business Management, or Psychology.
Workplace Investigation Training and/or Certification.
Strong background working with employees in Restaurant, Retail, Hospitality, or Supply Chain.

Requirements:

Independently conduct workplace investigations by collecting and analyzing data, conducting interviews, and making recommendations; provide solid and factual written reports.
Manage the ER case management system and standardize investigation protocols, templates, and documentation practices; coordinate with subject matter experts and stakeholders.
Create corrective action plans for substantiated allegations and assist in periodic reporting of trends and proactive employee relations strategies to internal groups and leaders.
Support HR initiatives, policy development, and special projects, with travel up to 10%.

Papa Johns

About Papa Johns

Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.

Founded: 2018

Company size: 10001

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Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Senior Employee Relations Investigator is a remote position in Eastern or Central Time Zone. The ideal candidate will be responsible for investigating alleged violations of the company’s Code of Ethics and Business Conduct, policies, and complex compliance matters, including violations related to Harassment, Discrimination and Retaliation. The position reports to the Senior Director of Employee Relations and will work with HR and Legal on policy development.

Duties and Responsibilities

Independently conduct workplace investigations by collecting and analyzing relevant data, conduct interviews and make recommendations based on investigation findings. Provide solid and factual written reports of investigations. Create corrective action plans for substantiated allegations. Manage ER case management system and ensure standardization of investigation protocols, templates and documentation practices. Coordinate with subject matter experts and other stakeholders when conducting investigations. Assist in periodic reporting of trends and proactive positive employee relations strategies to internal groups and leaders. Ability to manage multiple investigations at the same time. Ability to facilitate conflict management. Help develop and update HR policies and procedures. May serve on various ad hoc projects to support HR initiatives that align with the company’s overall business aims. Will work on special projects with stakeholders. Ability to travel 10% of the time.

Preferred Experience

Five+ years of progressive experience in workplace investigation or conflict resolution.

Bachelor’s degree in human resources, Industrial Relations, Business Management or Psychology.  

Strong background working with employees in Restaurant, Retail, Hospitality or Supply Chain.

Workplace Investigation Training and/or Certification.

Our Values

EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.