Franchise Business Partner - Baltimore, MD/Washington DC Metro Areas

Job Summary

The Franchise Business Partner serves as primary liaison between the franchisor and the operating unity franchise partners in a specified territory. Builds strong, credible relationships with franchisees and operating partners through frequent, proactive, honest and informative interactions. Facilitates successful achievement of business goals by performing needs analysis, developing action plans, offering meaningful recommendations and providing results-oriented feedback. Viewed by operating unit as invaluable resource while exceeding company goals, upholding core values and operational quality standards and protecting and growing the Papa John’s brand. 

Duties and Responsibilities

• Consults and partners with franchise business units to develop annual business plans that meet desired goals for comparable sales, profitability, unit growth, and mission critical; ensures execution of business plan by organizing and providing company resources and providing expertise relating to competitive information, sales initiatives, real estate decisions, operations procedures, management structure, community relationship and marketing; assists in the evaluation of franchise expansion opportunities in potential markets; facilitates performance improvement by performing and communicating results of operating unit's progress assessments in an accurate and timely manner.

• Ensures success of new store openings by coordinating with and deploying Operations Business Partner who sets timeline and manages openings; tracks and responds to weekly new store sales trends including deploying Operations Business Partner to ensure sales grow and exceed planned Performa levels.

• Proactively partners with marketing to develop and grow the franchise operating unit's participation in the marketing co-op; consults with and recommends franchise restaurants to serve as beta sites for product testing and promotions initiatives, provides feedback & direction to them on results; assists in training and coaching on new product rollouts, and other marketing initiatives.

• Provides timely, clear and informative communication and feedback to Divisional Vice President and other company personnel as necessary, on issues which drive the improvement of the operating units' operations, development and financial health; stays abreast and communicates franchise best practices, proactively obtains knowledge and training in all areas of franchise operations and other areas of the business. 

Education, Experience & Certifications

• High School Diploma or GED required; College degree preferred

• Five to ten years of progressive operations management experience required with at least three years in multi-unit management required

• Experience working with franchisees highly preferred

• Demonstrated knowledge of general math, P&L, and financial analysis skills

• Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing

• Proficient with FOCUS System or other point of sale system 

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence 

• Planning & Prioritization: highest impact, highest value 

• Financial & Business Acumen 

• Communicates Effectively and Candidly 

• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions 

• Process Improvement: Strive to continually improve 

• Ability to build and leverage talent 

• Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise 

• Ability to effectively communicate, inform, and influence senior leaders  

• Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects 

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.