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Job Summary
The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs. The role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.
Duties and Responsibilities (other duties as assigned)
Regional Vendor Management
- Manage day-to-day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.
- Track vendor performance against contracts and Service Level Agreements (SLAs), holding them accountable for quality and delivery commitments.
- Act as a third party to help mediate and resolve issues between local vendors and market teams, building FO confidence by demonstrating the benefits of PJI’s delivery assurance.
- Partner with FOs to perform gap analysis on existing vendor agreements, track contract expiration dates, and provide assistance in negotiations or renewals to ensure alignment with PJI’s “non-negotiable” standards over time.
Regional Partnership & Growth
- Partner with Regional General Managers and FOs to proactively identify opportunities to increase sales by better applying existing or proven vendor technologies.
- Act as the primary technology advisor to the regional leadership team, translating technical concepts and vendor performance into business impact.
- Serve as the local market advocate in the early stages of the technology development cycle, ensuring that regional needs, requirements, and limitations are validated and championed within the global product roadmap.
Issue Triage and Resolution
- In partnership with local markets and central teams, you will triage and drive the resolution of key regional issues:
- Technical Issues: For bugs or poor integrations, you will mediate between markets and vendors to diagnose root causes and drive a resolution plan, acting as the primary escalation point.
- Process & Knowledge Gaps: For issues arising from poor local knowledge of technology or processes, you will coach local teams to improve adherence to standards and prevent recurring problems.
- New Feature & Development Needs: For new business requirements, you will validate the opportunity and translate it into clear requirements for central Product and Development teams, ensuring the voice of the region is a key factor in planning and investment decisions.
Education, Experience & Certifications
- Degree-level education or equivalent professional experience.
- A certification in vendor management, service management (e.g., ITIL), or project management.
- Proven experience managing technology vendors, partners, or key supplier relationships.
- Demonstrable experience working as a strategic business partner to non-technical teams, including Franchisees, Commercial, and Marketing.
- Direct operational or commercial experience within the specific region (LATAM, EMEA, or APAC).
Functional Skills
- Exceptional relationship management and interpersonal skills.
- Ability to work with a high degree of autonomy in a regional capacity.
- Excellent organizational and planning skills, with the ability to manage multiple priorities.
- Strong influencing and stakeholder management skills.
- A practical and structured approach to resolving issues at their source.
- The ability to quickly assess risks, performance data, and business impact.
- Commercial mindset with the ability to connect technology performance to business outcomes.
- Builds strong, collaborative relationships with vendors, regional business leaders, and central technology teams.
- Communicates complex technical information and strategic direction clearly to diverse audiences.
- Acts as a credible and articulate representative of the International Technology team to regional stakeholders.
Our Values
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
