Critical Power Professional - MA

** Our employees voted us Top Workplaces 2022-2025 four years in a row **

Nationwide Power is currently looking for UPS critical power field service professionals in the Boston, MA Area. Nationwide Power believes in work-life balance. We pride ourselves on being the best, not the biggest. Our team of Critical Power Professionals™ bring an average of 22 years of military and industry experience to the table, showcasing our commitment to excellence for our customers across the nation. We strive to consistently exceed expectations, reflected in our impressive customer satisfaction rating of 98.7% or higher. 

We're not just another critical power service company. At Nationwide Power, we believe in “Doing it Right the First Time."  We're looking for someone with a great attitude and a team-oriented mindset to join our amazing team of quality-centered professionals!

If that sounds like you, we'd love to have you onboard! Apply today!

Company Description:

Nationwide Power is the leading provider in the critical power supply industry.  Our core business is the sales and service of uninterruptible power supplies and UPS batteries, along with supporting other critical power components such as emergency generators, switch gear, and HVAC.

Over the past two decades, we have built strong relationships with all major OEM’s, allowing us to offer the best in quality and service to our clients. And as a multi-brand supplier of uninterruptible power supply products, we provide the right solution for each of our customer’s specific needs, as our product line and services are not limited to just one manufacturer.

We strive to deliver the best possible customer experience by providing top-notch customer service as we care for critical power equipment needs. This includes servicing and maintaining Uninterruptible Power Supplies (UPS), Power Distribution Units (PDUs), Bypass Cabinets and Battery systems. Our goal is to make sure our customers are always powered up and ready to go!

Position Summary: Provide quality customer service maintaining and servicing customer critical power equipment, such as Uninterruptible Power Supplies (UPS’), Power Distribution Units (PDUs), Bypass Cabinets and Battery systems.

Essential Duties and Responsibilities

• Independently schedule and conduct preventative maintenance services.
• Respond to emergency calls 24/7 when necessary.
• Troubleshoot critical power systems to identify root causes and carry out repairs efficiently to minimize downtime.
• Adhere to job requirements and strive for accuracy in all tasks.
• Focus on preventative maintenance as a Critical Power Professional™.
• Aim to achieve Zero Defects (ZD) and eliminate costly errors.
• Ensure customer satisfaction through effective communication and education on equipment operation.
• Maintain and secure company tools and equipment.
• Keep personal vehicle in safe condition and maintain current insurance and licenses.
• Support sales opportunities by recommending critical power equipment and related products.
• Submit all necessary paperwork accurately and in a timely manner.
• Provide guidance and training to less experienced team members.
• Attend product-specific training sessions and assist with equipment commissioning.
• Handle battery installation, removal, and disposal procedures.