This is a remote position.
Virtual Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a growing pediatric therapy organization serving families across California and Utah. This role supports front-office and administrative operations by managing patient scheduling, documentation, insurance follow-up, and communication—ensuring a smooth, supportive experience for children, families, and clinicians.
This position is ideal for someone who is organized, dependable, patient-focused, and comfortable supporting healthcare operations in a pediatric therapy setting.
Our client is a pediatric therapy services organization dedicated to helping children reach their fullest potential through compassionate, evidence-based care. They partner closely with families, caregivers, and clinicians to provide coordinated services across multiple locations and specialties.
The team values professionalism, accountability, clear communication, and strong operational support to ensure each child and family experiences seamless care from intake through ongoing therapy.
Responsibilities
Manage patient scheduling and calendar coordination across therapy providers.
Confirm appointments and handle reschedules and cancellations.
Help maintain full clinician schedules and optimize appointment availability.
Send appointment reminders and follow up on missed or canceled visits as needed.
Assist with insurance eligibility verification prior to patient visits.
Support insurance-related follow-up and documentation as assigned.
Ensure patient insurance information is accurate and up to date.
Respond professionally and compassionately to family and caregiver inquiries via phone and email.
Route messages to the appropriate internal team members when needed.
Provide clear guidance to families regarding scheduling, intake paperwork, and next steps.
Maintain organized and accurate patient records.
Assist with intake forms, onboarding documentation, and administrative paperwork.
Ensure documentation is properly filed and accessible to the clinical team.
Support daily administrative workflows for the therapy team.
Assist with coordination between clinicians, families, and internal staff.
Complete additional administrative tasks as needed to support clinic operations.
Comfortable working with scheduling systems, electronic records, and digital communication tools.
Experience using email, calendars, spreadsheets, and shared file systems.
Willingness and ability to learn new software and internal systems quickly.
Prior experience in a medical administrative, pediatric therapy, or medical virtual assistant role preferred.
Experience supporting scheduling, follow-up workflows, and healthcare communication standards.
Strong organizational skills with excellent attention to detail.
Clear and professional written and verbal communication skills.
Ability to work independently while supporting a clinical operations team.
Dependable, proactive, and consistent with follow-through.
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Hunt St
Destination Knot
Accordus
iSTA Solutions
Virtual Staff 365
Virtual Rockstar Careers
Virtual Rockstar Careers
Virtual Rockstar Careers