Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a physical therapy practice to support insurance verification, authorization management, and patient coordination.

This role is ideal for someone highly detail-oriented, organized, and proactive, with strong communication skills and experience working with insurance processes. You will play a critical role in ensuring all patient insurance and authorizations are properly handled ahead of appointments to prevent billing issues and support a seamless patient experience.

About the Practice

This physical therapy practice is dedicated to helping individuals optimize their physical, mental, and emotional well-being through a holistic and patient-centered approach.

The team values strong relationships—with patients, families, and the community—and believes in creating a positive and supportive environment grounded in compassion, gratitude, and collaboration. Their philosophy is rooted in lifestyle medicine and empowering patients to achieve meaningful, lasting change.

Key Responsibilities

Insurance Verification & Authorization

• Verify insurance eligibility and benefits for all new patients prior to appointments
  

• Ensure insurance information is accurately entered into the EMR system
  

• Identify copays, coinsurance, and out-of-pocket costs before patient visits
  

• Obtain and manage prior authorizations as required by insurance providers
  

• Ensure all scheduled appointments have proper authorization to avoid denials
  

• Liaise with insurance companies to clarify coverage and resolve issues
  

• Track and follow up on pending authorizations and insurance requirements
  

Patient Coordination & Communication

• Communicate with patients regarding insurance coverage, benefits, and financial responsibility
  

• Respond to patient inquiries via phone, email, and messaging platforms
  

• Coordinate closely with front office schedulers and office management
  

• Support a smooth and positive patient experience from intake through treatment
  

Systems & Tools

• PROMPT Health (EMR)
  

• TiMber PT Management (Billing)
  

• Weave (VOIP)
  

Requirements

• Proven experience in insurance verification and prior authorizations
  

• Strong understanding of insurance benefits, copays, deductibles, and coverage details
  

• Experience working in a physical therapy or healthcare setting is preferred
  

• Strong attention to detail and accuracy
  

• Excellent communication skills (written and verbal)
  

• Highly organized with the ability to multitask
  

• Proactive and able to work independently
  

Non-Negotiables

• Strong communication skills
  

• Strong organizational skills
  

• Ability to maintain focus and productivity in a fast-paced environment
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.