Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Addiction Counseling Community Mental Health Care Coordination Care Coordination Care Planning Gap Analysis Support Engineering Service Integration And Management Stakeholder Communications Resource Management Policy Development Behavioral Health Interventions Program Development Patient Referral Stakeholder Engagement Community Advocacy

Other Skills

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Consulting
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Collaboration
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Public Speaking
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Communication
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Time Management
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Training And Development
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Teamwork
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Social Skills
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Problem Solving

Roles & Responsibilities

Master’s degree in a human services field with two years of experience working in or with child public service systems, OR a Bachelor’s degree in a human services field with four years of experience working in or with child public service systems
Valid driver’s license
Must reside within Trillium’s Southern Region (Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland)
Must be able to travel within catchment as required

Requirements:

Coordinate the System of Care for assigned counties, developing collaborative committees, policies, protocols, and procedures; serve as staff to local community collaboratives and recruit/maintain membership including families, youth, child-serving agencies, and community partners
Attend staff meetings of partner agencies to explain changes and updates in the mental health system and promote best practices in behavioral health services; educate employees and the community about services, funding source requirements, eligibility, and service availability
Identify technical assistance needs of community collaboratives, provider agencies, families and Trillium staff and facilitate necessary support; provide input into local system annual gap and needs analysis based on feedback
Work with community stakeholders to determine available treatment resources and assist with connecting individuals through LME and/or CCNC, CCH or other treatment providers, clinical home, medical home, and other supports within the community system of care

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: SOC Coordinator

Working Title: System of Care Coordinator

Cost Center: 8000/SOC – System of Care

Position Number: 41015

FLSA Status: Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within Trillium’s Southern Region (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a System of Care Coordinator to join our team! The System of Care (SOC) Coordinator is responsible for providing overall coordination and oversight of developing and supporting a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. This position ensures all program requirements are met and maintained. This position acts as the primary contact for other systems in the catchment area who work in partnership to support the identified population. In addition, this position will represent Trillium at public meetings related to any and all services and populations covered by Trillium; specifically, the Community Collaborative Meetings and Child MDT meetings. This position will assist with program development, consultation, resource management, coordination of other services, and agencies to best meet the needs of the persons served and also attend multi-disciplinary teams (MDTs) to assist the child and family care planning.

On a typical day, you might:

Coordinate the System of Care for assigned counties, including ensuring the development of collaborative committees, policies, protocols, and procedures. The SOC Coordinator will serve as staff to the local community collaborative(s), recruit and maintain membership that includes family members, youth, child-serving agencies, and community partners.
Attend staff meetings of partner agencies to explain the changes and updates in the mental health system as well as promote best practices in behavioral health services.
Educate other employees and the community at large about services, changes, funding source requirements, eligibility, and service availability. The SOC Coordinator will identify technical assistance needs of the community collaborative(s), provider agencies, families and Trillium staff and facilitate the necessary assistance.
Support and educate stakeholders on funding sources and state and federal guidelines. Provide input into local system annual gap and needs analysis based on feedback from community collaborative.
Work with community stakeholders and personnel to determine treatment resources available for individuals and assist with connecting them through the LME and/or Community Care of NC (CCNC), Carolina Complete Health (CCH) or other treatment providers, clinical home, medical home, and other supports within the community system of care.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

Master’s degree in a human services field and two (2) years of experience working in or with child public service systems; OR
Bachelor’s degree in a human services field and four (4) years of experience working in or with child public service systems required.
Must have a valid driver’s license.
Must reside within Trillium’s Southern Region, which includes the following counties: Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, and Scotland.
Must be able to travel within catchment as required.

Deadline for Application: April 10, 2026@11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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