Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

Spanish

Hard Skills

Discharge Planning Electronic Referrals Care Coordination Cross-Functional Collaboration Care Coordination Care Management Clinical Documentation Patient Referral Service Control Management Crisis Management

Other Skills

•
Advocacy
•
Teamwork
•
Communication
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Problem Solving

Roles & Responsibilities

High School Diploma/GED with 6 years' experience working with the adult and child behavioral health/mental health, developmental disabilities, or substance use populations (or an equivalent combination of education and experience).
Associate's degree with 4 years' experience in the same populations.
Bachelor's degree with at least 2 years' experience working with the adult and child behavioral health/mental health, developmental disabilities, or substance use population.
Equivalent combination of education and experience; valid driver's license; residency in North Carolina; ability to travel within the catchment as required.

Requirements:

Serve as a point of contact on Hospital/ED calls to assist with discharge planning and coordination of care needs following an ED/inpatient admission.
Provide short-term care coordination on a case-by-case basis, including removing barriers to expedite ED discharge and offering viable and appropriate recommendations to ensure safe and timely discharge for inpatients.
Link and/or refer members, guardians, hospital/ED staff, and stakeholders to various services, providers, or community resources specific to the population served.
Review and maintain data, information, and documentation; work collaboratively with internal departments to identify, communicate, and track needed services, providers, and resources.

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Coordinator

Working Title: Discharge Planning Coordinator

FLSA Status: Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Discharge Planning Coordinator to join our team! This position’s primary responsibilities include guiding and supporting members to step-down out of Hospitals, ED and/or crisis services, coordinating services and discharge planning that supports treatment/service needs and appropriate discharge to community resources. The Discharge Planning Coordinator is responsible for problem solving, advocacy, community, and network-outpatient referrals to support the member

On a typical day, you might:

Serve as a point of contact on Hospital/ED calls to assist with discharge planning and coordination of care needs following an ED/inpatient admission.
Provide short-term care coordination on a case-by case basis, which may include working with management to remove barriers to expedite ED discharge; for members who are inpatient, safe and timely discharge will be facilitated by providing viable and appropriate recommendations.
Link and/or refer members, guardians, hospital/ED staff and stakeholders to various services, providers or community resources specific to the population being served.
Participate on various cross functional projects or tasks.
Review and maintain data, information, and documentation.
Work collaboratively with internal departments to identify, communicate and track needed services, providers, and resources.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High School Diploma/GED and six (6) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR
Associate’s degree and four (4) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR
Bachelor’s degree and minimum two (2) years’ experience working with the Adult and Child behavioral health/mental health, developmental disabilities or substance use population; OR
Equivalent combination of education/experience.
Must have a valid driver’s license
Must reside within North Carolina.
Must be able to travel within catchment as required.

Preferred:

Experience providing crisis intervention or crisis response to individuals within the behavioral health/mental health, developmental disabilities or substance abuse population preferred.
Fluent Spanish speaker preferred.

Deadline for Application: Monday, April 13, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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