Customer Service Coordinator

Our Client, a Waste Disposal company, is looking for a Customer Service Coordinator for their Remote location.
 
Responsibilities:

• Under general supervision, answers employee questions and directs employee to applicable resources.
• Other minor duties may be assigned.
• Creates, assigns, and updates customer tickets daily.
• Communicates with customers about service issues and works with internal departments for resolution.
• Uses client programs and software tools to manage a variety of tasks, benefit changes, ticket requests, customer inquiries and various other needed assignments.
• Utilizes effective listening and communication skills to identify problems, needs, and opportunities
• Additional duties as necessary
• Adequate use of telephony system
• Basic computer skills (utilizing online resources)
• Emphasis will be on providing customer service, handling service issues, working with internal departments within Client.

• Required: High school diploma or G.E.D, and zero to four years previous experience.
• Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
• Strong organizational, customer service, writing and communication skills

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.