AU Mortgage Broker Support Officer (WFH) | ZR_1192_JOB

This is a remote position.

• At PeoplePartners, we don’t just match talent to jobs—we build careers that go places. As a Great Place to Work certified company, we’re all about people-first thinking, meaningful work, and real growth.
  
• You’ll work with global clients, gain international exposure, and be part of a team that values collaboration, ownership, and continuous learning. We keep things human, fast-moving, and purpose-driven—because great work happens when people feel supported and inspired.
  

• Behind every smooth loan approval is someone who made sure every detail lined up perfectly—that’s where you come in.
  
• As a Broker Support Officer, you’ll be the engine room of the mortgage process, keeping files clean, compliant, and moving forward. You thrive in structure, love a good checklist, and bring order to what could easily become chaos.
  
• This is where precision meets progress—and where your work directly keeps deals on track.
  

• Manage and organise client documents across FileInvite, CRM, and Google Drive.
  
• Download, rename, and upload files following naming conventions.
  
• Maintain accurate and up-to-date CRM records.
  
• Follow compliance checklists to ensure documentation completeness.
  
• Send follow-ups for missing or incomplete documents using templates.
  
• Track progress and updates using Trello or similar tools.
  
• Support brokers with valuations, pricing requests, and administrative tasks.
  
• Ensure all records and files are properly stored and accessible.
  

Requirements

• At least 2+ years of experience in administrative, AU Mortgage, or broker support roles.
  
• Experience using CRM systems and Google Workspace (Docs, Sheets, Drive).
  
• Strong attention to detail and accuracy.
  
• Excellent organisational and time management skills.
  
• Ability to manage multiple tasks and meet deadlines.
  
• Strong written and verbal communication skills.
  

• Experience in mortgage, lending, or financial services.
  
• Familiarity with FileInvite, Trello, or similar workflow tools.
  

At PeoplePartners, you’ll find more than just a role—you’ll find momentum.

• Work with global clients in fast-growing industries.
  
• Be part of a people-first culture that values respect and collaboration.
  
• Access learning and development opportunities to grow your career.
  
• Join a team that celebrates wins and supports each other.
  
• Enjoy a work-from-home setup that supports focus and flexibility.
  
• Thrive in a workplace that rewards consistency, reliability, and initiative.
  

If you’re ready to bring structure, accuracy, and impact to every file you handle—this is your opportunity to grow with us.

• Work Setup: Work From Home (PH-based).
  
• Schedule: Monday to Friday (Day-shift).
  
• Employment Type: Full-time.
  

Benefits

• Permanent Work-from-home setup
  
• Company-provided equipment
  
• Secondary Wi-Fi Modem
  
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
  
• 100% conversion of UNUSED leave credits
  
• HMO on Day 1
  
• 13th Month Pay
  
• Monthly Gift Voucher
  
• Milestone Tokens (Birthday/Anniversary/Christmas).
  
• A Life Beyond the Screen #WorkLifeBalance.
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.