Key Facts

Remote From:

South Africa

Category: SDR - (Inside) Sales Development Representative

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Account Management Calculus Domain Name System Mail Processing Online Communication Slack (Software) Customer Retention Customer Success Management Business Development Outbound Marketing +10 more

Other Skills

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Sales
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Adaptability
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Multitasking
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Proactivity
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Relationship Management

Roles & Responsibilities

1–2 years’ experience in account management, customer success, or a client-facing role
Strong written communication skills with the ability to respond quickly and clearly (primarily via Slack)
Ability to manage multiple clients and work in a fast-paced environment
Ability to understand and discuss technical concepts such as email deliverability, DNS, and integrations

Requirements:

Manage and grow a portfolio of agency clients
Onboard, support, and retain clients while ensuring their operations run smoothly
Maintain a relationship-first approach within a technical product environment
Develop deeper knowledge in email deliverability and infrastructure over time

Employmate Proprietary Limited

About Employmate Proprietary Limited

Employmate is redefining global recruitment. We help growing businesses across continents scale faster by connecting them with highly skilled, pre-vetted South African professionals - at a fraction of local hiring costs. With an average hire time of under 21 days and a 98% fulfilment rate, Employmate offers a seamless process: from candidate sourcing and background checks to integration support and replacement guarantees. Our clients save up to 70% compared to local salaries, while accessing a talent pool of over 120,000 professionals across accounting, marketing, legal, sales, customer service, and more. Why clients choose Employmate: 7-21-day average time-to-hire. 98% placement success rate. Savings of up to 70% on staffing costs. 120,000+ skilled candidates ready to work. Full transparency, ethical recruitment, and global compliance. Ready to scale with confidence? 👉 Book your free consultation today

Founded: 2018

Company size: 11 - 50

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Job description

Role Title: Business Development / Sales Representative

Location: South Africa (Fully remote)

Type: Contractor

Hours: Monday to Friday (TBC)

Salary: R20 000 - R26 000 per month (depending on experience)

Reporting to: Director

Experience: 3 years Sales

We are seeking a proactive and client-focused Account Manager to join a fast-growing company that provides the infrastructure behind high-performing cold email operations.

The business supports agencies, resellers, and operators running outbound campaigns at scale by building and managing high-quality email inbox systems across major platforms. Known for speed, reliability, and direct client communication, the team operates in a fast-paced, no-ticket environment where responsiveness and ownership are key.

This role is focused on managing and growing a portfolio of agency clients. You will be responsible for onboarding, supporting, and retaining clients while ensuring their operations run smoothly. It is a relationship-first role within a technical product environment, with the opportunity to build deeper knowledge in email deliverability and infrastructure over time.

Requirements

1–2 years’ experience in account management, customer success, or a client-facing role
Strong written communication skills, with the ability to respond quickly and clearly (primarily via Slack)
Comfortable managing multiple clients and working in a fast-paced environment
Proactive, organised, and able to identify and resolve issues before they escalate
Ability to understand and discuss technical concepts such as email deliverability, DNS, and integrations
Confident working remotely and managing responsibilities independently

Advantageous:

Experience with cold email platforms (e.g. Smartlead, Instantly, Bison, Lemlist)
Understanding of email infrastructure (Google Workspace, SPF/DKIM/DMARC, Cloudflare)
Experience working with agencies or B2B sales environments
Exposure to managing high-volume client portfolios

Benefits

Fully remote role
Competitive salary
Salary review after 6 months with clear growth progression
Opportunity to develop technical expertise in a high-demand niche
Work in a fast-growing, high-performance environment with direct client interaction
Clear pathway into a more senior, technical Account Manager role