Strong hands-on experience in AWS operations and infrastructure (non-development).
Deep understanding of IAM, access control and governance, and account-level AWS administration.
Experience supporting live production AWS environments.
Exposure to contact center / telephony systems and Amazon Connect.
Requirements:
Manage AWS IAM (users, roles, policies) and access control frameworks, including permissions and governance across multi-account environments.
Support ongoing production AWS operations across a multi-account environment, maintaining and optimizing infrastructure.
Collaborate with internal teams supporting enterprise contact center infrastructure (including Amazon Connect) to ensure stability and performance.
Contribute to the security, stability, and operational efficiency of AWS environments through best practices and continuous improvement.
Job description
This is a remote position.
We’re supporting a Financial Services client looking to bring on an experienced AWS Operations / Infrastructure Consultant to support an enterprise-scale contact center environment.
This is a net-new role focused on day-to-day AWS operational support, with exposure to contact center / telephony systems (including Amazon Connect).
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)
What You'll Do:
Manage AWS IAM (users, roles, policies) and access control frameworks.
Handle permissions, governance, and account-level configurations.
Support ongoing AWS operational requests across a multi-account environment.
Maintain and optimize AWS infrastructure in a production environment.
Collaborate with internal teams supporting enterprise contact center infrastructure.
Contribute to stability, security, and operational efficiency of AWS environments.
Requirements
Strong hands-on experience in AWS operations / infrastructure (non-development).
Deep understanding of: IAM (identity and access management), access control and governance, and account-level AWS administration.
Experience supporting live production AWS environments.
Exposure to contact center / telephony systems.
Experience with Amazon Connect.
Ability to work cross-functionally with infrastructure and operations teams.
Experience in Financial Services environments.
Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.).
Prior experience in highly regulated environments.
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