Job Address:
20611 Euclid Ave
Euclid, OH 44117

Regional Director of Operations, Mental Health Division
About Stepping Stone:
Stepping Stone is a dynamic and growing organization dedicated to providing high-quality, person-centered care inside skilled nursing facilities. We are excited to launch a new initiative to bring exceptional mental health services directly to residents within skilled nursing facilities throughout Ohio. This program will address a critical need and enhance the well-being of vulnerable individuals in our communities.
Position Summary:
Stepping Stone is seeking a visionary and experienced Director of Mental Health Operations to lead the development, implementation, and ongoing management of our innovative mental health program within skilled nursing facilities across Ohio. This is a unique opportunity to build a program from the ground up and make a significant impact on the lives of nursing home residents. The Director will be responsible for establishing and overseeing all aspects of the program, ensuring the delivery of tailored, high-quality mental health services in collaboration with nursing home administrative teams and facility psychiatrists. This role requires strong leadership, operational expertise, clinical understanding, and exceptional relationship-building skills.
Job Type: Full-time
Pay: $95,000.00 - $118,000.00 per year
Schedule:
Work Location: Hybrid remote in North Royalton, OH 44133
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Responsibilities:
Program Development and Implementation:
- Traveling to all facilities for implimentation and maintenance of the programs.
- Lead the development of comprehensive mental health program materials, workflows, and protocols tailored to the unique needs of skilled nursing home residents.
- Collaborate closely with nursing home administrative teams to understand their specific needs and develop customized program offerings.
- Establish clear program goals, objectives, and Key Performance Indicators (KPIs) to measure program success and impact.
- Develop and implement efficient processes for service delivery, documentation, and communication.
- Ensure compliance with all relevant state and federal regulations, as well as CARF standards.
Clinical Collaboration:
- Work closely and collaboratively with facility psychiatrists to ensure seamless and integrated mental health care for residents.
- Establish effective communication channels and protocols for collaborative treatment planning and case consultation.
- Facilitate regular communication and meetings between the mental health team and the facility psychiatrist.
Team Leadership and Management:
- Recruit, hire, onboard, and train a high-performing team of mental health professionals (e.g., therapists, counselors, social workers) to serve multiple skilled nursing facility locations.
- Provide ongoing supervision, support, and professional development opportunities for the team.
- Foster a positive, collaborative, and ethical work environment.
- Manage team schedules and ensure adequate staffing levels across all participating facilities.
Budget and Resource Management:
- Develop and manage the program budget, ensuring fiscal responsibility and efficient allocation of resources.
- Monitor program expenditures and identify opportunities for cost-effectiveness.
- Oversee the procurement of necessary program supplies and equipment.
Relationship Management:
- Build and maintain strong, positive relationships with nursing home administrators, staff, and other key stakeholders.
- Serve as the primary point of contact for program-related inquiries and concerns from nursing home partners.
- Proactively address any challenges or issues to ensure the smooth operation and success of the program within each facility.
- Conduct regular site visits and meetings to maintain strong partnerships and assess program effectiveness.
Quality Improvement and Compliance:
- Establish and implement a robust quality improvement program to monitor the effectiveness and impact of mental health services.
- Collect and analyze data to track progress towards program goals and identify areas for improvement.
- Ensure the program operates in compliance with all relevant regulations, licensing requirements, and CARF standards.
- Prepare for and participate in any required audits or reviews.
Reporting and Communication:
- Develop and present regular reports on program activities, outcomes, and KPIs to Stepping Stone leadership.
- Communicate effectively with internal teams and external stakeholders regarding program updates and progress.
Qualifications:
- LNHA preferred
- Minimum of five (5) years of progressive leadership and management experience in a behavioral health setting.
- Experience working within or in collaboration with skilled nursing facilities or long-term care settings is highly preferred.
- Strong understanding of the mental health needs of older adults and individuals in long-term care.
- Proven ability to develop, implement, and manage new programs and initiatives.
- Demonstrated experience in recruiting, hiring, training, and supervising clinical staff.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong organizational, problem-solving, and decision-making abilities.
- Experience managing budgets and financial resources effectively.
- Knowledge of relevant state and federal regulations and CARF standards.
- Proficiency in electronic health records (EHR) and other relevant technology.
- Valid driver's license and reliable transportation for travel throughout Ohio.
Personal Attributes:
- Visionary and strategic thinker with a passion for improving mental health care.
- Highly motivated and self-directed with the ability to work independently.
- Strong ethical compass and commitment to person-centered care.
- Adaptable and flexible in a dynamic and evolving environment.
- Excellent collaboration and team-building skills.
- Demonstrated ability to build trust and rapport with diverse individuals.
