Fluency in English with strong written and verbal communication skills
Proven experience in project management and business analysis
Requirements:
Develop project plans, timelines, and budgets; create documentation and manage critical aspects of team deliverables, schedules, status reports, and meeting minutes
Track project progress, including identification of action items, progress in resolving issues, and documentation of decisions throughout the project
Create and document go-live checklists, as well as User Acceptance Testing (UAT) plans and schedules, based on vendor templates
Develop and maintain project documentation, including project plans, status reports, and risk assessments
Job description
This is a remote position.
Responsibilities:
Under the direction of a Senior Consultant or Project Leader, develop project plans, timelines, and budgets; create documentation and manage critical aspects of team deliverables, schedules, status reports, and meeting minutes.
Utilize existing project templates or create new ones for client engagements to provide visibility into tasks and deliverables.
Track project progress, including identification of action items, progress in resolving issues, and documentation of decisions throughout the project.
Note: Must be able to understand English fluently and keep up with documentation during client and internal team calls.
Create and document go-live checklists, as well as User Acceptance Testing (UAT) plans and schedules, based on vendor templates.
Ensure all client data, project documents, and call transcripts or recordings are properly logged and stored in the appropriate repositories.
Document operational processes or organizational structures to support client or project needs.
Support the project team in the creation of presentations and other materials.
Analyze operational and financial data as needed to demonstrate the impact of proposed solutions.
Develop and maintain project documentation, including project plans, status reports, and risk assessments.
Requirements
Skills:
Minimum of 2–4 years of professional work experience.
Bachelor’s degree preferred.
Fluency in English, with strong written and verbal communication skills.
Proven experience in project management and business analysis.
Familiarity with contact center operations, voice and digital channels, and technology solutions; experience with platforms such as Genesys, NICE CXone, Five9, or similar is a plus.
Strong analytical skills and proficiency in Microsoft Office 365 (PowerPoint, Excel, Word).
Interest in AI-driven technologies is a plus.
Proficiency with project management and workflow tools such as Lucidchart, Smartsheet, ClickUp, Asana, Monday.com, and others.
