XTN-42F4426 | SERVICE COORDINATOR

About the Role
We are looking for a highly structured and detail-oriented Service Coordinator (m/f/d) to 
support our High Performance Computing (HPC) operations team.
This role is primarily focused on managing tickets that are technically resolved but pending 
final customer confirmation. The objective is to ensure proper follow-up, documentation 
completeness, SLA compliance, and formal ticket closure.
This is not a deep engineering role, but a coordination-heavy position requiring strong 
ownership, persistence, and communication skills

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

Functional Responsibilities

:Experience in service coordination, IT support operations, or ticket governance Strong ticketing experienceProficiency using Slack in operational environments

Ability to perform light first‑level validation (documentation completeness, log checks, categorization, runbook compliance)

Ability to maintain accurate ticket statuses and enforce SLA compliance Ability to follow up persistently and professionally with customers and engineering teams until closure is confirmedNice-to-have:Strong Jira experience (status management, workflows, reporting)

Background working in technical environments such as HPC, infrastructure, data centers, or cloud operations (not required, but a plus)

Familiarity with provisioning or GPU‑related workflows from previous coordination roles (light tech exposure) 

Experience collaborating with engineering teams and managing technical escalationsPrior experience using other ITSM/ticketing tools aside from Jira (e.g., ServiceNow, Freshservice, ClickUp, Monday.com) for faster adaptation

.