Salesforce Release Manager and DevOps Lead

This is a remote position.

Overview :

Release Management
* Plan and manage Salesforce releases across multiple environments (Dev, QA, UAT, Production).
* Define release calendars, deployment plans, and rollback strategies.
* Coordinate release activities across development, QA, and business teams.
* Ensure compliance with release governance and change management processes.
DevOps & CI/CD
* Implement and manage CI/CD pipelines using tools like Copado, Gearset, Jenkins, or Azure DevOps.
* Automate build, testing, and deployment processes.
* Manage version control strategies using Git-based repositories.
* Promote DevOps best practices to improve release quality and speed.
Environment Management
* Define environment strategy and refresh schedules.
* Manage sandbox provisioning and data seeding strategies.
* Ensure environment stability and configuration consistency.
* Coordinate environment usage across multiple teams.
Technical Governance
* Review deployment components for dependencies and risks.
* Ensure adherence to Salesforce best practices and security standards.
* Manage code merge strategies and branching models.
* Support technical teams in resolving deployment issues.
Quality & Risk Management
* Establish release checklists and quality gates.
* Track risks, dependencies, and production readiness criteria.
* Support SIT and UAT coordination from a release perspective.
* Ensure audit compliance and deployment traceability.
Salesforce Platform Support
* Support releases across Financial Services Cloud, Sales Cloud, and Service Cloud.
* Coordinate deployment of configuration, custom code, integrations, and data migrations.
* Support FSC-specific releases involving data models and relationship structures.
* Ensure minimal disruption to business operations during releases.

Requirements

We are seeking an experienced Salesforce Release Manager with strong knowledge of Salesforce Service Cloud Voice to plan, coordinate, and manage releases for voice-enabled contact center solutions. The ideal candidate will ensure smooth, predictable deployments across environments while maintaining governance, quality, and minimal disruption to contact center operations.
 
Key Responsibilities

Release Management
* Plan and manage Salesforce releases across multiple environments (Dev, QA, UAT, Production).
* Define release calendars, deployment plans, and rollback strategies.
* Coordinate release activities across development, QA, and business teams.
* Ensure compliance with release governance and change management processes.
DevOps & CI/CD
* Implement and manage CI/CD pipelines using tools like Copado, Gearset, Jenkins, or Azure DevOps.
* Automate build, testing, and deployment processes.
* Manage version control strategies using Git-based repositories.
* Promote DevOps best practices to improve release quality and speed.
Environment Management
* Define environment strategy and refresh schedules.
* Manage sandbox provisioning and data seeding strategies.
* Ensure environment stability and configuration consistency.
* Coordinate environment usage across multiple teams.
Technical Governance
* Review deployment components for dependencies and risks.
* Ensure adherence to Salesforce best practices and security standards.
* Manage code merge strategies and branching models.
* Support technical teams in resolving deployment issues.
Quality & Risk Management
* Establish release checklists and quality gates.
* Track risks, dependencies, and production readiness criteria.
* Support SIT and UAT coordination from a release perspective.
* Ensure audit compliance and deployment traceability.
Salesforce Platform Support
* Support releases across Financial Services Cloud, Sales Cloud, and Service Cloud.
* Coordinate deployment of configuration, custom code, integrations, and data migrations.
* Support FSC-specific releases involving data models and relationship structures.
* Ensure minimal disruption to business operations during releases.

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Benefits