Systems Administrator

Systems Administrator (9–5 CST + On-Call Rotation)

Location: 100% Remote
Reports To: Director of Technical Operations

Benefits: Health, Dental, Vision, Paid Time Off and 401K Benefits

Salary Range: $85,000 to $115,000, paid semi-monthly

About Mpathic

Mpathic’s mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, leveraging technology that reduces customer effort while magnifying humanity. We believe every interaction is an unrepeatable opportunity to make someone’s life better.

https://www.mpathic.com/ 

We bring this philosophy into everything we do—including how we build, support, and operate our technology. We are looking for professionals who combine deep technical expertise with empathy, ownership, and a genuine commitment to helping others succeed.

Position Summary

We are seeking an experienced Systems Administrator to support and grow our internal and external facing corporate server infrastructure. The position is housed within our Technology Department and reports to the Director of Technical Operations. The Systems Administrator should have advanced knowledge of Linux operating systems and distributions.

The Systems Administrator is expected to work well independently, under general guidance, and as part of a team. The position will act as a mentor to Junior Systems Administrators, participate in an on-call rotation, and provide off-hours support when needed.

This position operates on a 9:00 AM – 5:00 PM CST schedule, with participation in an on-call rotation and occasional after-hours support as required.

Who We’re Looking For

The ideal candidate is more than technically strong—they are intentional, reliable, and empathetic in how they approach both systems and people.

• Take ownership and follow through without needing constant direction 
• Thrive in structured environments while improving and automating them 
• Communicate clearly with both technical and non-technical audiences 
• Approach problems with curiosity, accountability, and persistence 
• Maintain high punctuality and reliability, especially during scheduled shifts and on-call rotations 
• Care deeply about the impact of your work on teammates, clients, and end users 

Responsibilities

• Design and develop systems support mechanisms, procedures and processes.
• Manage and maintain server infrastructure and applications.
• Maintain documentation for server infrastructure for support use.
• Provide on-call support for server infrastructure, workstations, software and applications.
• Perform ongoing patching and upgrades to server infrastructure and application software; track OS patches and application updates and test before deployment.
• Perform ongoing review of server infrastructure performance and review logs.
• Work with Change Management on changes to infrastructure.
• Support development projects and goals — application and tool deployment.
• Maintain 99% uptime of server infrastructure.
• Maintain server, workstation, and application backups.
• Support Xerox IT Solutions staff in their usage of workstations, laptops, and applications.
• Update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
• Achieve and maintain technical certifications as necessary.
• Advise, support and work collaboratively with other groups at Xerox IT Solutions and with clients.
• Responsible for Xerox IT Solutions’ information security by preserving the Confidentiality, Integrity, and Availability (CIA) of Xerox IT Solutions’ client and internal information assets in accordance with Xerox IT Solutions’ Information Security Management System.

Knowledge Requirements

• Solid understanding of the Linux operating system, including paging and swapping, interprocess communication, and file system concepts.
• Experience with RHEL or a similar enterprise Linux distribution (required); familiarity with additional distributions a plus.
• Experience with virtualization concepts and practices.
• Solid understanding of host-based and network-based security issues.
• Experience designing and managing software revision control systems and document management systems.
• Strong troubleshooting skills and the ability to identify and automate repetitive tasks.
• Proficiency in scripting languages, particularly Bash and Python.
• Experience managing an enterprise backup system.
• Familiarity with using and modifying open source software.
• Strong understanding of package management systems.
• Three to five years of system administration experience using the above skills.

Professional Qualities

• Independent problem solving and self-direction.
• Detail oriented.
• Strong written and verbal communication skills.
• Able to write purchase justifications, train users, and present to internal audiences.
• Professional appearance and positive, collaborative attitude.
• High expectations for punctuality, responsiveness, and reliability
• Structured, process-driven environment with opportunities to improve and automate workflows 

Why Join Mpathic?

• Work from home with fully provided equipment 
• Be part of a mission-driven organization that values both technology and humanity
• Collaborate with a high-performing, supportive technical team
• Competitive compensation and benefits
• Opportunities for growth, certification, and continued learning
• A culture that values empathy, professionalism, and meaningful impact

Required Skills:

Core Technologies

• Linux (RHEL or equivalent required)
• RHEL or alike
• Debian / Ubuntu
• Windows Server

Automation & Cloud

• Ansible (dynamic and static inventories)
• Terraform
• AWS (EC2, VPCs, IAM, Networking, Multiaccount)
• Python
• Bash scripting
• Git

Additional / Preferred Skills

• OCI Containers (Docker, Podman) and container orchestration
• MySQL or similar database clustering and asynchronous replication LDAP
• Identity Provider (IdP) platforms — Keycloak, Redhat IdP, Authentik, or equivalent
• SSO protocols — OIDC and SAML
• Experience with virtualization concepts and practices
• Experience with out-of-band management systems (IPMI, ILOM, iDRAC)
• Experience with MySQL or similar database clustering and asynchronous replication
• Familiarity with fundamental networking and distributed computing concepts; routing and switching fundamentals
• Ability to design, document, and automate a DR scheme for a 24x7 NOC
• Experience with Linux containers (LXC)
• RHCSA certification or equivalent (preferred over a CS degree alone)
• Understanding of procedures and processes in a NOC environment; knowledge of ITIL framework a plus
• Significant programming background in any applicable language