Administrative & Tax Operations Specialist

Remote – Must Reside in Colorado (Denver Metro Area)

Part-Time | $20–$25/hour | 20–30 hours/week with potential to grow to full-time

About Mpathic

Mpathic is America's only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character, Aptitude, and Experience, in that order. We deliver superlative performance at scale for Customer Support, IT Help Desk, and Sales. https://www.mpathic.com/

About the Role

Mpathic is looking for an Operations & Tax Compliance Coordinator to support our back office team with a focus on mail management, tax operations, and administrative compliance. This is a great opportunity for someone looking to break into or grow within operations, finance, or HR. We have a super awesome & fun team environment in the back office, but make no mistake, this role carries real responsibility.  You will handle confidential information, manage multi-state tax reporting, and work across online government and payroll portals. As our business grows, this role may expand to include Canadian tax compliance as well..

Duties & Responsibilities

• Manage incoming mail — including scanning, uploading, sorting, and routing to appropriate team members or taking required action.

• Support multi-state tax operations reporting, including maintaining records, filing deadlines, and managing state agency online portals.

• Assist with year-end tax preparation and reporting in coordination with the operations and finance team.

• Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion.

• Assist in responding to state agency correspondence, unemployment claims, and employment verifications.

• Support HR and operations with onboarding, record keeping, and other administrative tasks as assigned.

• Perform other duties as assigned.

• Must reside in the Denver Metro Area, Colorado.

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred.

•  High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred)

• A late-model computer (purchased within the last 3–4 years) running a current, supported operating system (Windows 10/11 or macOS)

• Functioning webcam and microphone for video conferencing

• A private, quiet, and dedicated workspace free from interruptions

• 1–2 years of experience in administrative, operations, tax, or HR support roles; candidates looking to break into the field are encouraged to apply.

• Familiarity with multi-state tax reporting, government portals, or payroll platforms is a strong plus.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus.

• Tech-savvy and comfortable navigating online portals and learning new systems quickly.

• Ability to handle confidential and sensitive information with the utmost discretion — this is non-negotiable.

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communication skills.

• Reliable high-speed internet, a computer with webcam, and a private, quiet workspace.

• Professional and empathic work attitude.

• Must be authorized to work in the U.S.A.