Remote ESA Customer Success Representative

This is a contingent opportunity, the anticipated start date has not been determined. 

Mpathic is America’s premier consultative Contact Center solutions provider, founded in 2020 at the height of the pandemic .We blend cutting-edge technology with genuine empathy to deliver exceptional service to premium brands and public sector partners. 

Our mission? To humanize communication, fostering trust and loyalty through reliable, values-driven interactions. Specializing in omnichannel CCaaS, staff augmentation for customer support, IT help desks, and sales teams, we boast industry-leading metrics like >90% First Call Resolution. We hire based on Character, Aptitude, and Experience—U.S. citizens from across 42 states—who thrive in our virtue-led culture, innovating solutions that truly connect. 

Mpathic is seeking Customer Success Representatives to provide highly efficient & accurate processing of order fulfillment in a cloud-based environment.The position is fully remote and will employ gold-standard omnichannel tools. Mpathic's superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration. As a Customer Success Representative (CSR), you will part of a world-class team processing orders via digital communications & phone to consistently This team will provide expedient and accurate processing to provide timely reimbursements to ESA Scholarship recipients. Education Savings Accounts (ESA) empower families to make school choices that are right for their children's educational needs.

These two scholarships provide (ESA) to fund various schooling needs of the qualifying students, such as therapists, specialists, curriculum, technology, tuition and fees, homeschooling, tutoring, instructional materials and other qualifying expenses. 

INTERESTED IN WORKING WITH US? 

If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please contact us at?HR@mpathic.com.
 

POSITION OVERVIEW/CORE TASKS:? 

Key Responsibilities 

• Provide consistent, accurate and efficient processing of orders 
• Handle moderate volume of inbound calls from scholarship families 
• Actively communicate with Team and Families
• Follow coaching from manager to show consistent improvement in identified areas of opportunity. 
• Perform other duties as assigned? 

Salary Description 

Shifts available: Monday-Friday Daytime Hours by Time Zone.? 

Starting Pay is $19-21 / hour 

• Experience with school choice or ESA programs preferred, but not required. 
• Strong interpersonal skills, ability to work autonomously and on a team. 
• Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs. 
• Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively. 
• College degree preferred, High School diploma or equivalent required. 
• Outstanding interpersonal, time-management, and documentation skills. 
• Professional work attitude and a willingness to learn and continuously improve. 
• Dedicated workspace with minimal background noise during calls and online meetings. 
• Successful completion of all necessary background checks. 
• Aptitude for problem-solving based on established processes and procedures. 
• Meticulous habits in logging interactions via established business processes and tools. 
• Ability to learn and become facile with program guidelines and software tools. 
• Experience working with Office365 applications. 
• Experience working with CRMs and Contact Center platforms preferred. 
• High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled. Preferably, a second computer monitor as well. 
• Must be able to provide proof of eligibility to legally work in the United States.