Customer Service Representative

• 30+ days ago

MEDHOST

Role overview

Qualifications

Strong verbal and written communication skills
Ability to interpret contract benefits and explain policy information accurately
Proficiency in documenting calls and updating policy files/imaging systems with attention to detail
Customer-focused, professional approach with ability to work in cross-functional teams and participate in training

Responsibilities

Interpret contract benefits accurately to policyholders, agents, and providers with a positive and professional approach
Provide claim status to policyholders or providers with a positive and professional approach
Answer calls in a helpful, professional, timely manner; place outgoing calls as needed to provide or obtain information
Document all calls and update policy files/imaging system to leave a clear and concise audit trail; transfer calls to other departments as required to meet customer needs

Key facts

Remote from: Alaska (USA), District of Columbia (USA), Washington (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Outbound Calls Benefits Administration Service Level Management Digital File Management Escalation Management Positive Psychology Customer Centricity

Other skills

Customer Service
Information Gathering
Professionalism
Communication
Time Management
Teamwork
Detail Oriented

About the company

MEDHOST

Digital Health & Health Tech

MEDHOST is a provider of market-leading enterprise, departmental and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based solutions, including YourCareEverywhere, a robust health and wellness consumer engagement platform. Our broad offering of hosting, outsourcing, marketing and consulting services are changing how clinicians and hospital leaders work and collaborate, while generating notable operational improvements. MEDHOST delivers value by enabling hospitals of all types and all sizes to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements.

Company details

IndustryDigital Health & Health Tech

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
Provide claim status to policyholders or providers with a positive and professional approach.
Answer calls as required by company policy in a helpful, professional, timely manner.
Place outgoing calls as needed to provide or obtain information.
Document (written/on-line) all calls while in progress.
Transfer calls to employees in other departments as required to meet customer needs.
Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

About the company

MEDHOST

Digital Health & Health Tech

Company details

IndustryDigital Health & Health Tech

Company size501 - 1000

Links

Website LinkedIn See all jobs

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