Logo for Endicott Call Centers

Customer Service Representative -100% Remote (All Equipment Provided)

Role overview

Qualifications

  • Windows-based computer skills
  • Typing speed of 25–30 words per minute
  • Ability to multi-task while maintaining efficiency and composure
  • Must pass a post-offer/pre-employment background check

Responsibilities

  • Take inbound and/or make outbound calls
  • Help customers and provide solutions
  • Learn and adapt to new information and processes
  • Collaborate within a diverse, inclusive team in a fast-paced, high-call-volume environment

Key facts

Other skills

  • Customer Service
  • Computer Literacy
  • Professionalism
  • Communication
  • Resourcefulness
  • Teamwork
  • Tenacity
  • Strong Work Ethic
  • Personal Integrity
  • Stress Management
  • Goal-Oriented
  • Punctuality
  • Willingness To Learn
  • Honesty
  • Problem Solving

About the company

Endicott Call Centers logo

Endicott Call Centers

Customer Experience & Contact Centers

Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company energy are among our proudest claims. Endicott believes in maintaining the expectations of our clients and providing the robust service expected in this day and age of technology. Since 2007 locations have been remodeled and technically advanced. Management Our management team is comprised of individuals with years of experience in managing customer service oriented requirements. Our flat management structure allows for fast and effective decision-making that ensures a timely response to any requested adjustments in service, answers to questions, and problem solution. Medical Clients Endicott and its family of service centers are all HIPAA Compliant and re-certified annually. In addition, all staff members are required to participate in a HIPAA training program and are re-certified annually. Working in concert with the service center that form Endicott, we bring deep levels of Answering Services and Contact Center Services experience to our clients. Endicott’s approach is to provide a client specific solutions that incorporate the right mix of people and technology to ensure the highest level of service.

Company details

Company typeSME
IndustryCustomer Experience & Contact Centers
Company size201 - 500

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas 

 

We want YOU to see YOUR future with us!

ARE YOU:   R=Resourceful   I=Independent G=Goal Oriented   H=Helpful   T=Tenacious

     Then YOU are the RIGHT FIT FOR US!

With over 50 years in the business,  we strive to promote from within and create a positive impact for our team members and the many customers we serve!

Ansafone has been named one of the Top 100 Companies for Remote Jobs list by Flex Jobs

Don’t just take our word for it, here are a few examples of what our team members are saying about us:

“Awesome Leadership and Teamwork”

“It’s awesome being part of this amazing team”

We are currently accepting applications and seeking self-motivated, professional, upbeat, friendly individuals to join our high call volume environment.  We have opportunities for you to work from home.

Does this sound like you?

  • Do you enjoy taking inbound or making outbound calls?
  • Do you enjoy helping others and finding solutions?
  • Are you passionate about learning new things?
  • You thrive working within a diverse team in an inclusive culture?
  • Do you enjoy staying busy working at a fast pace? 

 We are looking for Candidates with the following attributes, skills, and qualifications:

  • Computer skills in a windows-based environment.
  • Able to type at a minimum 25-30 words per minute
  • Able to demonstrate integrity, honesty, and a strong work ethic
  • Punctual, with great attendance.
  • Ability to multi-task while maintaining efficiency and composure.
  • Must be able to pass a post offer/pre-employment background check.

Work from home requirements

  • High-speed fiber or cable internet that meets our requirements of at least 10 Mbps Upload and 10 Mbps Download (Satellite or 5G Internet is NOT supported)
  •  WIFI connections ONLY
  • Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas

    Shift availability Needed

    • Hours of availability between 8:00am - 12:00am ET

     Our Benefits & Pay

    • Paid Training
    • WE PROVIDE ALL EQUIPMENT
    • Family Oriented Team
    • PTO
    • Medical, Vision and Dental
    • Company matching 401K plan
    • Employee Assistance Program
    • Short- and long-term disability
    • Life Insurance options
    • Starting pay $13.50

     

                                                                  READY TO START YOUR NEW CAREER! APPLY TODAY!

     

    Equal Employment Opportunity

     

    Please note that Ansafone Contacts Centers, LLC (“Ansafone”) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

     

    No Unauthorized Referrals from Recruiters & Vendors

     

    Please note that Ansafone Contacts Centers, LLC (“Ansafone”) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ansafone will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.

     

    Fraudulent Employer/Job Posting Warning and Disclaimer

     

    Please note that Ansafone Contacts Centers, LLC (“Ansafone”) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against fraudulent employer/job posting scams, applicants should take the necessary precautions when interviewing for and accepting employment positions. 

     

    Applicants should never provide their Personal identification numbers including but not limited to social security number (SSN), passport number, driver’s license number, taxpayer identification number, financial account number, or credit card number, birthdates, or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact Ansafone through our website to verify the authenticity of any employment opportunities. 

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Customer Service Representative (B2B) Related jobs

    Other jobs at Endicott Call Centers

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.