Key Facts

Remote From:

Full time

English

Hard Skills

Program Implementation Client Services Project Coordination Process Design Salesforce JIRA DocuSign (Software) Slack (Software) Project Management Collaborative Software Business Operations Customer Relationship Management Google Workspace Cross-Functional Collaboration Online Communication Organizational Structure Continuous Improvement Process

Other Skills

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Non-Verbal Communication
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Adaptability
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Multitasking
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Teamwork
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Detail Oriented
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Learning Agility
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Prioritization
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Problem Solving
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Creativity

Roles & Responsibilities

Strong written and verbal communication, organization skills; articulate, concise, and eloquent communication.
Strong attention to detail with the ability to juggle multiple priorities, thrive in a fast-paced environment, and quickly learn new processes.
Proven flexibility, creativity, teamwork, results-driven attitude, and ability to collaborate in cross-functional teams.
Experience with collaboration, project management, and CRM tools (Google Workspace, Slack, Salesforce, DocuSign, Jira) is preferred but not required.

Requirements:

Operationally set up clients' plan platform and ensure it runs at full speed.
Coordinate with cross-functional teams to implement deployments and onboarding for clients.
Maintain accurate documentation and data across systems (CRM and project management tools).
Identify process improvements, contribute ideas, and iterate on solutions to speed up implementations.

Job description

Implementation Operations Agent

Pay Rate: $5 per hour

Hours: 40-50 per week, eastern US time

Who are we looking for?

We’re looking for someone who has a high level of attention to detail and proven ability to juggle multiple priorities at once. As an Implementation Operations agent, you will be key to

the Implementation team as you operationally set up our client’s plan platform and ensure it runs at full speed. Prior experience in operations administration would be helpful, although not required.

Requirements

Strong written/oral communication and organization skills. Articulate, concise, and eloquent communication.
Strong attention to detail and the ability to juggle multiple priorities.
You thrive in a fast-paced environment and have the ability to quickly learn new processes, contribute ideas, and iterate on solutions as needed.
Proven effectiveness at being flexible, creative, team oriented, results-driven and the ability to collaborate in cross-functional teams.
Experience in operations or administrative roles is a plus, but not required. What’s most important is your ability to quickly understand new concepts and your passion for the work.
Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, DocuSign, and Jira are preferred, but not required.