Key Facts

Remote From:

Full time

English

Hard Skills

Epic EMR Outbound Calls Microsoft Dynamics CRM Data Entry Electronic Referrals Admissions Operations Compliance Management Emergency Management Digital File Management Online Communication

Other Skills

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Customer Service
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Non-Verbal Communication
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Adaptability
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Teamwork
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Organizational Skills
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Detail Oriented
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Reliability

Roles & Responsibilities

Excellent verbal and written communication skills
Proven experience in a call center environment
Familiarity with CRM and EMR systems
Ability to work independently during night hours

Requirements:

Providing exceptional customer service to clients during night hours
Managing inbound and outbound calls efficiently
Assisting with admissions and pre-admission processes
Updating and maintaining client records in the CRM database

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Call Centre Agent (Nightshift)

Location: South Africa - Remote

Full-Time, Night Shift (9pm-5am EST)

Key Responsibilities Include:

Providing exceptional customer service to clients during night hours
Managing inbound and outbound calls efficiently
Assisting with admissions and pre-admission processes
Updating and maintaining client records in the CRM database
Communicating timely and effectively with clients and internal teams
Coordinating with referral sources and families regarding client needs
Ensuring compliance with all company standards and procedures
Addressing emergency situations swiftly and effectively

Requirements

Excellent verbal and written communication skills
Proven experience in a call center environment
Familiarity with CRM and EMR systems
Strong attention to detail and organizational abilities
Ability to work independently during night hours
Reliable and adaptable to a dynamic work environment

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.