Key Facts

Remote From:

North Carolina (USA)

Full time

Junior (1-2 years)

English

Hard Skills

Other Skills

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Record Keeping
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Microsoft Office
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Listening Skills
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Client Confidentiality
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Non-Verbal Communication
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Critical Thinking
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Customer Service
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Detail Oriented
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Physical Flexibility
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Computer Literacy
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Problem Solving

Roles & Responsibilities

Associate degree in a related field or equivalent combination of education and/or experience.
At least 1 year of experience in an executive assistant or administrative role.
Intermediate knowledge of PC applications (Word, Excel, PowerPoint) with experience in ADP preferred.
Demonstrated written and verbal communication skills, including the ability to draft policies and procedures.

Requirements:

Manage benefits administration, including data entry, confidential record-keeping, monthly/quarterly/annual reporting, benefit orientation for new hires, open enrollment, COBRA notifications, and coordination with payroll for deductions.
Support payroll processes by entering new hires into ADP, assisting with onboarding document input, processing payroll changes, and maintaining payroll reports.
Assist with unemployment processes, including gathering necessary paperwork, developing checklists for supervisors, and facilitating unemployment hearings with the ADP representative and company witnesses.
Handle administrative duties and records management, including employment verification, termination documents, maintaining department records both manually and electronically, and ensuring confidentiality.

Global Contact Services (GCS)

About Global Contact Services (GCS)

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

Founded: 2018

Company size: 501 - 1000

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Job description

Human Resources Assistant for Global Contact Services (REMOTE)

Position Description Summary:

The HR Assistant- position requires an individual with knowledge and understanding of the organization’s benefits programs, payroll and overall department administrative tasks. The position requires diligence in data entry, reporting, and follow-up in order to ensure compliance with local, state and federal regulations. The position reports to the Director of Human Resources. Candidates must live within a 50 mile radius of Salisbury, NC. This is a REMOTE position. There will be times that you may be asked to report to the office. While remote, you can be called back to the office at anytime based on job performance, company or client demands.

Principle Duties and Responsibilities:

Benefits

Ability to enter in benefits data accurately and efficiently, while maintaining the highest level of confidentiality.
Maintain monthly, quarterly and annual reports for the department
Assist with internal auditing of benefit programs
Conduct benefit orientation for new hires as needed
Assist with open enrollment
Draft and record all COBRA notifications
Work in conjunction with payroll department to ensure proper deductions for benefits
Maintain partnership with benefits program representatives
Quarter review of new and enhanced benefit programs for the organization

Payroll

Enter new hires into the ADP payroll system.
Assist onboarding team with assisting employee document input
Complete payroll change forms, enter into the system.
Complete payroll changes in ADP.
Maintain monthly, quarterly and annual reports for the department

Unemployment

Assist with obtaining all required paperwork to respond to claims
Develop checklist for supervisors and managers regarding preparation for unemployment hearings
Assist in the facilitation for unemployment hearings for the ADP provided representative and the company’s first-hand witness

Administrative Duties and Record Keeping

Diligence in all data entry
Complete employment verification requests
Complete termination documents
Assist both internal and external customers with the highest level of customer service
Assist in maintenance of department records and reports both manually and electronically
Update and maintain employee information via the benefits systems
Participate in administrative staff meetings and attend other meetings as needed
Perform additional related tasks/duties as required and/or assigned
Perform other special projects as assigned

Recruiting

Assist recruiters with overflow of candidate interviews
Train new recruiters in conjunction with existing recruiters
Assist with reports as assigned

Skill Requirements and Definitions

Skill Requirement	Definition
Written and Oral Communication Skills	Must have excellent written and oral communication skills, must be able to communicate detail to all levels of management and employees. Must possess the ability to draft full policies and procedures
Computer Literacy	Must have a working knowledge of personal computers and company issued computer programs. Must grasp the concepts of using the computer for internal and external correspondence as well as viewing and analyzing data. Must have knowledge and intermediate proficiency in Microsoft Word office suite. Must have knowledge and proficiency in online recruiting efforts.
Customer Service Skills	Must demonstrate superior customer interaction/customer service skills
Critical Thinking Skills	Must be able to resolve issues and problems brought by reporting employees or employees in general. Must be able to provide solutions to department problems or roadblocks.
Mathematical Skills	Must have proficiency in basic mathematical skills to complete various reports, analysis and government required documents as assigned
Listening Skills	Must have superior listening skills
Must be Confidential	Must be able to keep confidential information confidential. This is of the utmost importance in the department as well as the organization. All documents, computer screens, text messages, and the like that deal with company information shall be considered confidential.
Flexibility	Must be able to be flexible in regard to work schedule, changing policies and procedures, priorities and the like.
Detail Orientation	Must possess superior attention to detail. Must be able to provide documents to corporate employees without review knowing the information is correct

Problem Resolution Skills

Must possess the ability to resolve labor disputes, employee issues and departmental issues without assistance of management.

Qualifications:

Associate degree in a related field or equivalent combination of education and/or experience
1 year prior executive assistant or administrative role
Intermediate knowledge of PC applications for word, excel, power point required; experience with ADP preferred
Demonstrated written and verbal communication skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision.

Additional Comments:

This position requires contact with all levels of employees and therefore requires attention to adherence to the dress code policy, attendance policy, tardiness policy, confidentiality, and non-disclosure policy. Candidates selected for this position will have to pass a backround check as a condition of employment.

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