Key Facts

Remote From:

North Carolina (USA)

Full time

English

Hard Skills

Employee Onboarding Phone Interviews HR Data Warehouse Human Resource Management Zoom (Video Conferencing Tool) Competency Assessment People Analytics Recruitment Strategies Structured Interview Resume Screening Process Improvement Online Communication Stakeholder Communications

Other Skills

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Communication With Candidates
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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Office
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Microsoft Outlook
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Client Confidentiality
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Non-Verbal Communication
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Reliability
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Problem Solving

Roles & Responsibilities

Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
Excellent communication skills (written and oral)
Strong problem-solving abilities, dependability, and ability to maintain confidentiality
Some college education is preferred

Requirements:

Screen and source candidates for various positions
Conduct interviews (including remote interviews using Zoom) and assess applicants' knowledge, skills, and experience
Maintain company records (personnel files and database) and assist with the New Hire On-boarding Process
Monitor and apply HR recruiting best practices; provide analytical and well-documented recruiting reports to the team

Global Contact Services (GCS)

About Global Contact Services (GCS)

We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.

Founded: 2018

Company size: 501 - 1000

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Job description

Essential Duties and Responsibilities

Screening / sourcing candidates for various positions
Assist in the New Hire On-boarding Process
Effective maintenance of Company Records (Personnel Files and Database)
First-rate, professional communication with internal and external customers
Comfortable conducting remote interviews using Zoom software
Assessing applicants' knowledge, skills, and experience to best suit open positions.
Conducting interviews and sorting through applicants to fill open positions.
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team

Qualifications

To effectively perform the job duties, the candidate must be able to demonstrate competencies in problem-solving, communication (clear written and oral), be dependable, adhere to confidentiality standards, follow standard work, and concurrently be proficient in process improvement.
Proficient in Microsoft Office (Excel, Outlook, PowerPoint)
Excellent communication skills.
Some College is preferred.

Physical Requirements

Must be able to move about the work area and have the ability to sit, stand and walk for prolonged periods.