Key Facts

Remote From:

Greece

Full time

Entry-level / graduate

Dutch, English, Greek

Hard Skills

Microsoft Bookings Issue Management Computer Systems Transaction Log Customer Centricity

Other Skills

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Customer Service
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Teamwork
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Customer Service
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Communication
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Active Listening
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Organizational Skills
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Detail Oriented
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Willingness To Learn
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Self-Motivation

Roles & Responsibilities

Fluency in Dutch and English, both written and spoken
Exceptional communication and listening skills
Ability to function effectively in a home office environment
Strong organizational skills and attention to detail

Requirements:

Respond to customer inquiries in Dutch regarding tourism services, bookings, and local attractions
Guide clients through the booking process, ensuring they understand their options
Resolve issues and provide effective solutions to enhance clients' travel experiences
Maintain accurate records of customer interactions and transactions

Job description

Mercier Consultancy is thrilled to present an exciting opportunity for a Dutch Speaking Customer Service role within our Tourism Industry Department. This position allows you to work from home, giving you the flexibility to join our team from anywhere in Greece! We are looking for enthusiastic individuals fluent in Dutch to provide outstanding support to our Dutch-speaking clients as they explore the beautiful offerings of Greece.

As part of our team, you will be responsible for assisting clients with inquiries related to our tourism services, ensuring a seamless and enjoyable experience from start to finish. This role is perfect for individuals who thrive in a remote working environment and are passionate about delivering exceptional customer service.

Responsibilities

Respond to customer inquiries in Dutch regarding tourism services, bookings, and local attractions
Guide clients through the booking process, ensuring they understand their options
Resolve issues and provide effective solutions to enhance clients' travel experiences
Maintain accurate records of customer interactions and transactions
Work collaboratively with team members to improve service quality
Stay informed about tourism trends and popular destinations in Greece

Requirements

Fluency in Dutch and English, both written and spoken
Exceptional communication and listening skills
A strong focus on customer satisfaction and a proactive approach to problem-solving
Ability to function effectively in a home office environment
Previous experience in customer service or tourism is an advantage, but not mandatory
Strong organizational skills and attention to detail
Willingness to learn about the tourism industry and the unique offerings in Greece

Benefits