Portuguese-Speaking Customer Support for Disney +, Work from Home in Greece

Mercier Consultancy is thrilled to offer a unique opportunity for a Portuguese-Speaking Customer Support Representative for Disney +, with the flexibility to work from home in beautiful Greece! In this exciting role, you will be the voice behind the brand, helping Portuguese-speaking customers navigate the Disney + platform and address their queries effectively.

If you are a passionate fan of Disney content and love providing top-notch customer service, this position is perfect for you! Join our team and be a part of creating magical experiences for viewers.

Responsibilities

• Assist customers in Portuguese via phone, email, and chat with inquiries related to Disney + services
• Provide guidance on account settings, subscription plans, and content navigation
• Document customer interactions and solutions accurately in our support system
• Collaborate with the internal team to resolve client issues efficiently
• Stay updated on Disney + content and features to provide informed assistance
• Gather customer feedback to enhance service and product offerings
• Participate in training sessions to boost knowledge about Disney + and improve support skills

Requirements

• Fluency in Portuguese and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in media or entertainment services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset with a passion for helping others
• Ability to manage multiple inquiries in a dynamic work environment
• Familiarity with streaming services and technology is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...