Role overview

Qualifications

5+ years of enterprise account management or strategic client partnership experience in retail marketplaces or e-commerce (preferably Amazon)
Proven track record of owning client relationships for enterprise accounts and delivering top-line growth
Strong leadership and mentoring skills with experience guiding specialists and junior account managers
Excellent strategic planning, performance reporting, and ability to translate data into actionable roadmaps

Responsibilities

Strategic management of the assigned client book, defining a roadmap to reach set goals
Report on performance with details around trends, tactics implemented and next steps
Mentor specialists and junior account managers; act as a navigator for AM new hires
Ensure top-line, measurable growth for the client book, aiding in client retention and satisfaction

Key facts

Remote from: Georgia (USA)
Full time
Senior (5-10 years)
Account Manager
English

Hard skills

Amazon Marketplace Customer Relationship Management Account Management Customer Development KPI Reporting Strategy Execution Industry Trend Analysis Employee Onboarding Client Education Cross-Functional Collaboration Performance Management Customer Retention Account Management Stakeholder Communications Thought Leadership Strategic Roadmaps Transparency (Projection) Customer Development

Other skills

People Management
Delegation Skills
Strategic Planning
Prioritization
Mentorship
Problem Solving
Accountability
Communication
Leadership
Teamwork
Intellectual Curiosity

About the company

Acadia

We are a trusted growth marketing agency that brings together scarce skills in the area of CRO (conversion rate optimization), Paid Media (Search, Performance, Video, Audio, Programmatic), SEO, Analytics (inclusive of customer segmentation, snowflake expertise, database creation, 1P data and audience management, and dashboarding), along with Social, Influencer, and of course also Retail Media and Marketplace expertise (Amazon, Walmart.com, Instacart, Target, etc...). We are here to help you grow. We are here to build long-lasting, trusted relationships. We are here to create great careers in a core-values focused environment for our employees.

Company details

Company size201 - 500

Links

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Job description

Acadia is a modern media and growth agency focused on mid-market disrupters. Headquartered in Atlanta, the Retail Marketplaces team is a fully remote team of creative Account Managers, Marketers and Media experts. We pride ourselves on being an agile environment, with a "roll up your sleeves" mentality needed across all employees.

Awards

AdAge - Best Places to Work 2025

AdAge - A-List 2024

Amazon Partner Award Winner 2025

AdWeek Fastest Growing Agencies 2024

Our Core Values

Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

The Senior Account Manager is an expert in the creation and coordination of client strategy that ties back to goals, benchmarks, and targets. They are responsible for being the client relationship owner for Enterprise accounts, and maximizing opportunities for growth within their client book.

Responsibilities include, but are not limited to:

Strategic Management of assigned client book, defining a roadmap to reach set goals
Report on performance with details around trends, tactics implemented and next steps
Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
Subject Matter Expert for client relationship management
Staying up to date on industry trends and best practices for use in client education and company thought leadership.
Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls