Role overview

Qualifications

Fluency in Portuguese and English, both written and spoken
Experience in customer service, preferably within the logistics or supply chain sector
Proficiency in customer service software and Microsoft Office applications
Detail-oriented with strong organizational skills and the ability to multitask

Responsibilities

Deliver high-quality customer service to Portuguese-speaking clients through various channels including phone, email, and chat
Assist customers with inquiries regarding shipping, tracking, and logistics solutions
Coordinate with internal teams to resolve any logistical issues and ensure timely deliveries
Document all customer interactions and maintain accurate service records for quality assurance

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Customer Support
Portuguese, Greek, English

Hard skills

Shipping And Receiving Logistics Customer Relationship Management LiveChat Escalation Procedures Customer Relationship Management Cross-Functional Collaboration Policy Development Help Desk Support Logistics Industry Trend Analysis Supply Chain Customer Centricity

Other skills

Customer Service
Record Keeping
Microsoft Office
Communication
Multitasking
Organizational Skills
Detail Oriented
Social Skills
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Logistics & Supply Chain industry. This position offers a chance to be part of a dynamic team that is dedicated to providing exceptional service to Portuguese-speaking clients involved in logistics operations.

Responsibilities

Deliver high-quality customer service to Portuguese-speaking clients through various channels including phone, email, and chat.
Assist customers with inquiries regarding shipping, tracking, and logistics solutions.
Coordinate with internal teams to resolve any logistical issues and ensure timely deliveries.
Keep clients informed about the status of shipments and any potential delays.
Document all customer interactions and maintain accurate service records for quality assurance.
Provide solutions and support to enhance customer satisfaction and loyalty.
Stay updated on industry trends, company services, and policies to offer effective assistance.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service, preferably within the logistics or supply chain sector.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and capacity to handle operational challenges.
Familiarity with logistics operations and supply chain principles is a plus.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills and the ability to multitask.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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