Role overview

Qualifications

Fluency in Portuguese and English (written and spoken)
Experience in customer service, preferably in the telecommunications industry
Strong communication and interpersonal skills
Proficiency with customer service software and Microsoft Office

Responsibilities

Provide excellent customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries about telecom products and services
Assist with account management, billing inquiries, and technical support for telecommunications services
Resolve customer complaints professionally to ensure satisfaction and effective resolution
Document all interactions accurately and collaborate with internal teams to resolve complex issues and improve service quality

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Customer Support
Portuguese, Greek, English

Hard skills

Telecommunications Service Customer Relationship Management Account Management Customer Complaint Resolution Product Marketing Help Desk Support Cross-Functional Collaboration

Other skills

Customer Service
Record Keeping
Microsoft Office
Calmness Under Pressure
Professionalism
Communication
Willingness To Learn
Organizational Skills
Detail Oriented
Social Skills
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Portuguese Speaking Customer Service Representative in the Telecommunications industry. This position is ideal for individuals who are passionate about technology and customer service, offering the chance to join a dynamic team supporting a leading telecommunications company.

Responsibilities

Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat, addressing inquiries and providing information related to telecommunications products and services.
Assist customers with account management, billing inquiries, and technical support for telecommunications services.
Handle customer complaints and issues with professionalism, ensuring effective resolution and customer satisfaction.
Educate customers about product offerings, promotions, and service options to enhance their experience.
Document all customer interactions accurately and maintain detailed records for follow-up and continuous improvement.
Collaborate with internal teams to resolve complex issues and enhance overall service quality.

Requirements

Fluency in Portuguese and English, both written and spoken.
Previous experience in customer service, preferably within the telecommunications industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and ability to work under pressure.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills.
Enthusiasm for technology and a willingness to learn about telecommunications products and services.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.