Key Facts

Remote From:

Full time

Entry-level / graduate

Portuguese, Greek, English

Hard Skills

Pharmaceutical Sales Customer Relationship Management Customer Complaint Resolution Drug Development Cross-Functional Collaboration Business Process Improvement Sensitive Security Information Regulatory Compliance Escalation Procedures Dosage Calculation +4 more

Other Skills

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Microsoft Office
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Professionalism
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills

Roles & Responsibilities

Fluency in Portuguese and English, both written and spoken
Experience in customer service, preferably in the pharmaceuticals or healthcare industry
Strong communication and interpersonal skills with a focus on customer satisfaction
Proficiency in customer service software and Microsoft Office Suite

Requirements:

Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through phone, email, and chat
Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information
Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction
Document customer interactions accurately and contribute to the continuous improvement of customer service processes

Job description

Patrique Mercier Recruitment FR is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role offers a chance to work within a leading pharmaceutical company, providing essential support and expertise to Portuguese-speaking clients and healthcare professionals.

Responsibilities

Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through various communication channels, including phone, email, and chat.
Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
Participate in training and development initiatives to enhance product knowledge and customer service skills.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service, preferably in the pharmaceuticals or healthcare industry.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Ability to handle sensitive information with discretion and professionalism.
Familiarity with pharmaceutical products and relevant regulations is an advantage.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong organizational skills and the ability to work independently.

Benefits