Key Facts

Remote From:

Full time

Entry-level / graduate

Portuguese, Greek, English

Hard Skills

Microsoft Bookings Customer Relationship Management Shift Scheduling Customer Interaction Management Customer Complaint Resolution Know Your Customer Customer Centricity

Other Skills

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Customer Service
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Microsoft Office
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese and English (written and spoken).
Prior experience in customer service, preferably in the aviation or travel sectors.
Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
Excellent communication and interpersonal skills with proficiency in customer service software and Microsoft Office.

Requirements:

Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat, including flight bookings, changes, cancellations, and general travel inquiries.
Handle customer complaints and resolve issues effectively to ensure satisfaction and loyalty; collate information and collaborate with internal teams for timely solutions.
Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately.
Document all customer interactions and feedback for quality assurance and service improvement; promote a positive company image.

Job description

Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the Aviation industry. This role offers the chance to join a dynamic team dedicated to providing exceptional service to clients and travelers in Portugal and beyond.

Responsibilities

Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with flight bookings, changes, cancellations, and general travel-related inquiries.
Handle customer complaints and resolve issues effectively, ensuring satisfaction and loyalty.
Collaborate with internal teams to address complex inquiries and provide timely solutions.
Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately.
Document all customer interactions and feedback for quality assurance and service improvement.
Promote a positive company image while providing high-quality service.

Requirements

Fluency in Portuguese and English, both written and spoken.
Prior experience in customer service, particularly within the aviation or travel sectors, is preferred.
Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
Excellent communication and interpersonal skills.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills.
Flexible schedule to accommodate shifts, including evenings and weekends, as necessary.

Benefits