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Part Time Benefits Navigation Specialist

Key Facts

Remote From: 
Part time
English

Other Skills

  • •
    Communication
  • •
    Time Management
  • •
    Customer Service
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Experience in benefits navigation or healthcare benefits administration
  • Strong knowledge of benefits, claims, pharmacy, and healthcare concepts
  • Excellent written and verbal communication skills with ability to explain complex information
  • Experience with live chat or customer service in a fast-paced environment

Requirements:

  • Assist with administration, navigation, and explanation of company benefit plans via the Medefy app
  • Educate plan members on their specific benefits plans and answer benefits, claims, pharmacy, and healthcare questions
  • Guide users to low-cost, high-quality doctors and facilities in a timely, friendly manner via live chat
  • Support members' benefits and healthcare journey within the Medefy platform

Job description

Job Summary:

As a Part Time Benefits Navigation Specialist (BNS) at Medefy Health you will be responsible for assisting with the administration, navigation, and explanation of company benefit plans serviced by the Medefy app.   Benefits Navigation Specialists will educate plan members on their specific benefits plans, answer benefits/claims/pharmacy/healthcare questions and lead users to low cost, high quality doctors and facilities in a friendly and time sensitive manner all through live chat via the Medefy platform. The goal of the Benefits Navigator is to use their skill, knowledge, and friendly attitude to assist plan members through a successful and pleasant benefits/healthcare journey.  

 

About our awesome company, Medefy Health...

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data driven solutions.  

 

Our company is headquartered in Tulsa, OK. We’re proud to be Oklahoma’s #1 fastest growing company and rated by Inc. Magazine as the 37th fastest growing tech company and the 288th fastest growing company overall in the USA, and our story is still being written!

 

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We’re on a mission to eliminate the stress on hard working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

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