Role overview

Qualifications

Experience in customer service management roles (e.g., Customer Service Manager, Retail Manager, or Assistant Manager)
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level

Responsibilities

Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it
Maintain thorough records and document interactions with customers

Key facts

Remote from: Anywhere
Full time
Customer Service Manager
English

Hard skills

Customer Complaint Resolution Customer Relationship Management Customer Relationship Management Customer Experience Improvement Retail Management Marketing Customer Engagement Organic Growth Resource Management Process Management

Other skills

Team Leadership
Multitasking
Strategic Planning
Management
Prioritization
Troubleshooting (Problem Solving)
Communication

About the company

FoodMe Global / Dine Palace

Food Delivery & Ghost Kitchens

FoodMe integrates App Ordering, sales, marketing, order management and delivery so that you can focus on growing your business. App Benefits & Features *Your App, Your Brand -Save Big on Commissions -Make More Money *Food Delivery at your Door Step -Seamless 3rd party delivery integration -Delivery & Tip payment collection and disbursements *A POS that integrates with your App -Multiple tablet POS stations, including table side -Print order to multiple kitchen stations and bar *Assets to Grow your Brand -Top of the line website -Photography & Videography -Logos & Graphics Creation *Sales & Marketing -Increase Visits and Orders -Email Marketing, Social Media, Push Messages, In-Store Branding & many more...

Company details

Company typeSME

IndustryFood Delivery & Ghost Kitchens

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

-Enhance the customer experience, engage customers, and support organic growth

-Take responsibility for consumer complaints and see them through to completion

-Establish a clear mission and implement techniques geared towards achieving it.

-Maintain thorough records and record your interactions with customers.

-Keep abreast of market developments and employ best practices as necessary.

-Utilise assets and manage resources to meet both qualitative and quantitative goals.

-Keep a clean workflow in accordance with priorities.

- Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements

-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager

-Excellent understanding of management techniques

-Proficiency in English

-Knowledge of customer service tools, databases, and software at a working level

-Ability to lead and strategize Well-developed client-facing and communication abilities

-Advanced multitasking and troubleshooting abilities

-Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.

- Flexible hours.

Benefits

- Friendly Environment

- Guaranteed Growth

Salary: 45,000/-