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Customer Support Specialist

GoShare

Role overview

Qualifications

  • Excellent verbal and written communication skills
  • Good problem-solving, analytical thinking capabilities, and exceptional attention to details
  • Ability to listen
  • Bilingual a plus

Responsibilities

  • Answer customer's questions and find solutions to meet their needs
  • Communicate with customers and drivers via phone, text, chat, and email
  • Maintain customer and driver satisfaction
  • Report technical issues to the engineering team

Key facts

Hard skills

Issue Tracking User Feedback Online Communication Customer Success Management

Other skills

  • Customer Service
  • Technical Acumen
  • Non-Verbal Communication
  • Active Listening
  • Teamwork
  • Analytical Thinking
  • Detail Oriented
  • Problem Solving
  • Empathy
  • Social Skills
  • Friendliness

About the company

GoShare logo

GoShare

Last-Mile & On-Demand Delivery

GoShare is revolutionizing the way businesses connect with local delivery drivers. Our innovative platform provides businesses with a cost-effective & efficient solution for all their last mile & middle mile delivery needs. With the ever-increasing demand for same-day & on-demand delivery, businesses must stay ahead of the competition by providing exceptional delivery services. GoShare enables businesses to tap into a network of trusted & reliable delivery professionals who can quickly & efficiently deliver their products to customers. By partnering with GoShare, retailers have access to a nationwide pool of delivery professionals who are experienced in handling all types of goods, from small parcels to large furniture & pallets. Our delivery professionals are carefully vetted & equipped with the necessary tools to ensure safe & secure transport, giving businesses peace of mind. GoShare's technology platform simplifies the entire delivery process, from order dispatch to real-time tracking and automated exception handling. Businesses can seamlessly integrate their existing systems with our platform using our API, enabling them to manage orders, track deliveries, & receive instant updates on the status of each delivery. This level of efficiency not only saves time & resources but also enhances the overall customer experience. Our user friendly website & mobile apps make it easy to order & manage deliveries from anywhere. We understand that every business has different needs & requirements. Our tailored solutions are designed to accommodate the unique demands of each business, whether it's offering flexible delivery windows, white-label branding, or custom reporting. GoShare is committed to working closely with businesses to ensure their specific delivery goals are met. Join the growing number of businesses who have experienced the benefits of partnering with GoShare. Streamline your delivery process, reduce costs & provide exceptional service to your customers.

Company details

IndustryLast-Mile & On-Demand Delivery
Company size51 - 200

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Job description

This is a remote position.

This is a continuous job posting. When we have available openings, we will search through all previous applicants to find those best suited for the position.

Make an impact with a fast-growing tech startup company!

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.

You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

  • Answer customer’s questions and find solutions to meet their needs
  • Communicate with customers and drivers via phone, text, chat, and email
  • Maintain customer and driver satisfaction
  • Report technical issues to the engineering team
  • Report customer feedback to the management team
  • Collaborate with other GoShare staff members
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.


Requirements

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent verbal and written communication skills
  • Good problem-solving, analytical thinking capabilities, and exceptional attention to details
  • Problem-solver
  • Ability to listen
  • Bilingual a plus
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia are preferred. Other states are considered on a candidate-by-candidate basis.


Salary: $25,000 to $35,000 annually

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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