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Client Support Professional

Kirsten & Associates

Role overview

Qualifications

  • Outstanding prioritization skills
  • Display patience and empathy
  • Skilled and efficient in writing and verbal communication
  • Provide knowledgeable, friendly, and eloquent customer service

Responsibilities

  • Serve as an initial point of contact on banking inquiries and concerns.
  • Provide support for existing and prospective clients via inbound telephone calls.
  • Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  • Identify cross-sell opportunities and make referrals as appropriate.

Key facts

Hard skills

Digital Banking Fraud Investigation Telecare Client Services Service Planning Policy Development Cross-Selling Online Communication

Other skills

  • Client Confidentiality
  • Non-Verbal Communication
  • Professional Communication
  • Patience
  • Customer Service
  • Prioritization
  • Empathy

About the company

Kirsten & Associates logo

Kirsten & Associates

Human Resources, Staffing & Recruiting

Kirsten & Associates is a remote staffing company partnered with thousands of independent contractors worldwide.

Company details

Company typeScaleup
IndustryHuman Resources, Staffing & Recruiting
Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

About the Client 

Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.

What to Expect

On a daily basis for the Program:

  • Serve as an initial point of contact on banking inquiries and concerns.
  • Provide support for existing and prospective clients via inbound telephone calls.
  • Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  • Identify cross-sell opportunities and make referrals as appropriate.
  • Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.


Requirements

Capabilities of Top Performing Service Partners for this Program

  • Outstanding Prioritization skills
  • Display patience and empathy
  • Skilled and efficient in writing and verbal communication
  • Provide knowledgeable, friendly, and eloquent customer service


Benefits

Affordable PPO Healthcare and Dental Options Available


Salary: $14.00 per hour

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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