Skilled and efficient in writing and verbal communication
Provide knowledgeable, friendly, and eloquent customer service
Requirements:
Serve as an initial point of contact on banking inquiries and concerns.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Job description
This is a remote position.
About the Client
Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.
What to Expect
On a daily basis for the Program:
Serve as an initial point of contact on banking inquiries and concerns.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
Identify cross-sell opportunities and make referrals as appropriate.
Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
Requirements
Capabilities of Top Performing Service Partners for this Program
Outstanding Prioritization skills
Display patience and empathy
Skilled and efficient in writing and verbal communication
Provide knowledgeable, friendly, and eloquent customer service
Benefits
Affordable PPO Healthcare and Dental Options Available
Salary: $14.00 per hour
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