Level 1 IT Technician

This is a remote position.

We are seeking a proactive and customer-focused Level 1 IT Technician to provide first-line technical support to internal users. The ideal candidate will have strong troubleshooting skills, excellent communication, and a foundational understanding of IT systems, hardware, and software.

This role serves as the initial point of contact for IT support issues and is responsible for logging, troubleshooting, and resolving or escalating incidents in a timely and professional manner.

Key Responsibilities:

• Respond to incoming support requests via phone, email, ticketing system, or in-person.
  
• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
  
• Troubleshoot hardware, software, and basic networking issues.
  
• Set up and configure new user accounts, workstations, and equipment.
  
• Install, update, and maintain software applications.
  
• Maintain accurate documentation of issues, solutions, and processes in the help desk system.
  
• Escalate complex issues to Level 2/3 IT support as needed.
  
• Assist with onboarding and offboarding of users, including equipment provisioning and account setup.
  
• Follow IT policies and procedures to ensure data integrity and system security.
  

Requirements

• Education: High school diploma or equivalent required. IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.) preferred.
  
• Experience: 1+ year of IT support experience in a service desk or help desk environment preferred.
  
• Basic knowledge of Windows and beneficially macOS operating systems.
  
• Familiarity with Microsoft 365, Active Directory, and remote support tools.
  
• Strong problem-solving and organizational skills.
  
• Excellent interpersonal and communication skills.
  
• Ability to work independently and in a team-oriented environment.
  

Benefits

SDG Corporation’s legacy is 30+ years as an established global leader in the Cybersecurity and Identity and Access Management space. We empower organizations to identify and mitigate risks, protect their most valuable assets, and confidently pursue growth.

At SDG, our people are our greatest asset. We foster a collaborative and inclusive culture where innovation thrives, career growth is nurtured, and your impact truly matters. Whether you're driving transformation for our clients, shaping the future of cybersecurity, or advancing your own expertise, you’ll be joining a team that values curiosity, creativity, and the drive to make a difference.