Role overview

Qualifications

Previous B2B experience within a hospital or healthcare field (preferred)
Comfortable English communicator and writer
Proficient with Microsoft Excel and Word, or Google Docs and Sheets
Reliable and trustworthy

Responsibilities

Communicates directly with clients during sales and order calls
Emails clinic about order, shipping or processing issues
Answers questions from clinics and clinicians
Ensures that client orders are being processed

Key facts

Remote from: Anywhere
Full time
Client Service Specialist (Customer Care)
English

Hard skills

Order Management Business Communication B2B Advertising Customer Relationship Management Sales Management Email Management Shipping And Receiving Issue Management Google Docs Online Communication Telephony

Other skills

Google Sheets
Microsoft Excel
Customer Service
Microsoft Word
Social Intelligence
Non-Verbal Communication
Patience
Trustworthiness
Reliability
Social Skills

About the company

KevinRoot Medical

Medical Devices & Equipment

MISSION: We build the best orthopedic products for medical professionals that change their patients' lives for the better. We do this through a state of the art research, innovation and education. We provide elite customer service in a friendly manner.VISION: The human body is a remarkable result of over 3-6 million years of evolution. We are constantly discovering new data and as science and the understanding of our body advances, we remain curious about new products and health maintenance.

Company details

Company typeScaleup

IndustryMedical Devices & Equipment

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Works directly with clinics and clinicians as support staff to mediate any questions clients have about orders, opportunities and their relationship with KevinRoot Medical. You will be the Single Point of Contact (SPOC) for various KevinRoot Medical clients serving a business-to-business role.

We would like to get to know you more. Using Loom.com, please record an introduction video (maximum of two minutes) and tell us more about your passion and experiences. You will be asked to paste the link to the video on the application form.

This position is remote.

Responsibilities:

Communicates directly with clients during sales and order calls
Emails clinic about order, shipping or processing issues
Answers questions from clinics and clinicians
Handles and notifies client requests and inquiries
Ensures that client orders are being processed

Requirements

Previous business-to-business experience within a hospital or healthcare field preferred
Comfortable English communicator and writer
Quality office-home setup
Quality computer camera and microphone
Basic knowledge of Microsoft Excel and Word, or Google Docs and Sheets
Charismatic, patient and socially aware
Reliable and trustworthy

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