Role overview

Qualifications

Proven experience as an Account Manager, Client Services Manager, or similar role in e-commerce or web development.
Strong understanding of e-commerce platforms, including Magento, BigCommerce, and Shopify Plus.
Proficiency with CRM software (e.g., Zoho, HubSpot) and Microsoft Office Suite; ability to manage multiple client accounts and projects.
Bachelor's degree in business administration, Marketing, or a related field; equivalent experience considered.

Responsibilities

Serve as the primary point of contact for assigned client accounts, addressing inquiries, concerns, and needs promptly.
Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention; identify opportunities for account growth (upselling and cross-selling).
Collaborate with internal development, marketing, and support teams to deliver tailored e-commerce solutions across Magento, BigCommerce, Shopify Plus, and other platforms.
Develop and implement strategic account plans, monitor performance, report to clients and internal stakeholders, and coordinate timely project delivery.

Key facts

Remote from: Anywhere
Full time
Account Manager
English

Other skills

Coordinating
Strategic Thinking
Microsoft Office
Problem Solving
Communication
Time Management
Teamwork
Proactivity
Detail Oriented
Social Skills
Self-Motivation

About the company

eWay Corp

IT Services & IT Consulting

eWay Corp is a global IT Consulting company with a simple motto: Forward. Together. We believe in giving our Clients digital solutions to take their companies to the next level. We intend to transform the businesses of our clients by giving them a strong digital solution that will prove its return on investment. We achieve this by providing in-depth knowledge, data-backed insights, and custom-tailored digital solutions. Our consultants and experts provide a full-cycle solution, supporting our clients throughout the entire process of their transformation with continued support.

Company details

IndustryIT Services & IT Consulting

Company size51 - 200

Links

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Job description

This is a remote position.

Wagento Creative is a global eCommerce agency and certified partner of Adobe, Shopify Plus, BigCommerce, and Shopware. We specialize in delivering robust digital commerce solutions to B2B and DTC merchants in industries such as manufacturing, retail, medical, building supplies, and firearms. Our team is passionate about helping merchants grow through platform expertise, technical development, and strategic consulting.

Job Summary:

We are looking for a dynamic and client-focused Account Manager to join Wagento. In this role, you will manage and nurture client relationships, ensuring their success with our diverse e-commerce solutions, including Magento, BigCommerce, Shopify Plus, and other platforms. As the primary point of contact, you will collaborate with internal teams to deliver customized solutions that align with client goals and drive business growth.

Key Responsibilities:

Serve as the primary point of contact for assigned client accounts, addressing inquiries, concerns, and needs promptly.
Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention.
Collaborate with internal development, marketing, and support teams to deliver tailored e-commerce solutions across Magento, BigCommerce, Shopify Plus, and other platforms.
Identify opportunities for account growth, including upselling and cross-selling Wagento’s services, such as custom integrations, SEO refinement, and server optimization.
Develop and implement strategic account plans to meet client objectives and achieve sales targets.
Monitor and report on account performance, providing regular updates to clients and internal stakeholders using CRM tools.
Negotiate contracts and agreements to maximize client value and company profitability.
Stay informed about e-commerce trends, platform updates (Magento, BigCommerce, Shopify Plus, etc.), and competitor offerings to provide clients with valuable insights.
Handle client escalations and resolve issues efficiently to maintain a positive customer experience.
Coordinate with technical teams to ensure timely delivery of projects, including website builds, platform migrations, and customizations.

Requirements

Proven experience as an Account Manager, Client Services Manager, or similar role, preferably in the e-commerce or web development industry.
Strong understanding of e-commerce platforms, including Magento, BigCommerce, and Shopify Plus.
Proficiency with CRM software (e.g., Zoho, HubSpot) and Microsoft Office Suite.
Ability to manage multiple client accounts and projects simultaneously while maintaining attention to detail.
Strategic thinking and problem-solving abilities to address client challenges and propose effective solutions.
Familiarity with web development processes, SEO, digital marketing, and platform-specific integrations is a plus.
Excellent communication, negotiation, and interpersonal skills to build and maintain client relationships.
Self-motivated, proactive, and able to work independently and as part of a team.
Bachelor’s degree in business administration, Marketing, or a related field; equivalent experience considered.
Travel may be required for client meetings or industry events.

Benefits

Full-time position with a remote model
Secure your future 401(k) with company contributions
Base + Commission
Health insurance
Paid time off

Why Join Wagento?

Be part of a fast-growing, globally recognized eCommerce agency.
Work with industry-leading clients and technology partners.
Enjoy a flexible and collaborative work environment.
Play a key strategic role in shaping the future of digital commerce.

Salary: 10+ lakhs per annum