Senior Customer Success Manager (CSM) - Travel Technology

This is a remote position.

Hospitality Spotlight is looking for a Senior Customer Success Manager (CSM) for a Travel Technology SaaS organization in the US. This is a remote/"work from anywhere" opportunity.

The Work:

• Develop positive customer experience and foster healthy relationships through all stages of the customer lifecycle (presales, onboarding through growth and renewal) 
  

• Act as a bridge between the customer success and the sales teams while providing ongoing support to customers
  

• Analyze and interpret performance data to provide optimization recommendations and client facing reporting to optimize their usage
  

• Build relationships and implement new programs
  

• Identify product improvements or new products by remaining current on industry trends, market activities and competitors
  

• Be the “Voice of the Customer” internally, helping to escalate customer issues and track resolution
  

• Work collaboratively with cross-functional teams to drive revenue growth with new customers
  

• Come to work each day with a positive attitude and ready to win
  

• Is self-motivated, a team player and has a strong drive to exceed targets
  

What you’ve already done (requirements):

• Minimum 2+ years experience as a travel tech Customer Success Manager 
  

• Minimum 4+ years experience within hotel Revenue Management  
  

• Bachelor's degree
  

• Demonstrated success working with customers to identify growth opportunities
  

• Experience working with executive-level
  

• Excellent communication and presentation skills
  

• Previous success working in a flexible, startup mindset, and fast paced environment
  

• Proficient in Powerpoint, Excel, Salesforce, CRM, CRS and PMS
  

• Developed interpersonal and adaptive influencing skills