Role overview

Qualifications

Licensed in Life and Health (required)
Strong verbal and written communication skills
Ability to multi-task with great attention to detail
Prior customer service experience; medical or call center experience is a plus; ability to work with customers of diverse backgrounds and dispositions

Responsibilities

Answer customer inquiries on benefits plans
Process Medical/Dental Claims
Ability to learn/retain large amounts of technical information
Navigate multiple record keeping systems

Key facts

Remote from: Anywhere
Full time
Junior (1-2 years)
Customer Service / Support Representative
English

Hard skills

Medical Insurance Claims Medical Licensing (Health Law) Benefits Administration Benefits Administration Call Center Experience Medical Practice Experience Online Communication Diversity Marketing

Other skills

Customer Service
Non-Verbal Communication
Multitasking
Detail Oriented

About the company

Cottingham & Butler

Insurance Brokerage & Agencies

Cottingham & Butler is the 31st largest insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,200 employees across the U.S. Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887.

Company details

Company typeLarge

IndustryInsurance Brokerage & Agencies

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Service Representative – Licensed in Life & Health

Location: Work From Home

SISCO is seeking remote candidates who are licensed in Life and Health. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Essential Functions:

Answer customer inquiries on benefits plans
Process Medical/Dental Claims
Ability to learn/retain large amounts of technical information
Navigate multiple record keeping systems

What We're Looking For:

Licensed in Life and Health is required.
Strong communication (verbal and written) skills
The ability to multi-task and have great attention to detail
Ability to work with customers of diverse background and dispositions

Experience

Prior customer service experience
Medical or call center experience is a plus

Full-Time Benefits - Most benefits start day 1

Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook