Remote Administrative Assistant

Job Summary:

We are seeking a reliable and detail-oriented Remote Administrative Assistant to support the daily operations of our video production company. This role involves managing high-volume inbound and outbound calls and emails, coordinating schedules and appointments, maintaining accurate records, and providing comprehensive administrative and secretarial support to ensure smooth production workflows. The ideal candidate has strong English communication skills (both verbal and written), excellent customer service and phone etiquette, exceptional organizational and multitasking abilities, and the sound judgment needed to work independently, collaborate with internal teams, clients, and creative partners, and remain available for after-hours communications when required.

Key Responsibilities:

• Handle customer communications across multiple channels, including inbound/outbound calls and emails, while maintaining professional customer service standards.
• Manage high-volume calls, emails, and messages efficiently, including responding after working hours when required.
• Perform accurate data entry, record-keeping, and documentation management.
• Answer and route customer phone calls professionally and appropriately.
• Provide administrative and secretarial support, including scheduling, coordination, and document management.
• Manage calendars by scheduling, confirming, and adjusting appointments as needed.
• Maintain organized appointment records, reminders, and follow-ups.
• Support multiple tasks and priorities simultaneously to ensure smooth daily operations.
• Perform other tasks related to the role.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Excellent interpersonal and communication abilities to collaborate effectively with teams, leadership, providers, and clients.
• Availability to respond to messages after working hours.
• Strong attention to detail and high accuracy in data entry.
• Strong multitasking, and organizational skills with the ability to handle a high call and email volume.
• Prior experience in roles such as administrative assistant, data entry, secretary, customer service.
• Professional phone etiquette and customer service skills.
• Out-of-the-box thinker, reliable, and professional.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets), preferred.
• Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Great work environment with potential for growth.