XTN-A182248 | RENEWALS REPRESENTATIVE (FRENCH SUPPORT)

We are looking for anRenewal Manager (RM) to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR)

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

Renewal Management: 

• Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR

• Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners 

• Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance

Customer Engagement:

• Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer’s needs through proactive renewal activities such as 1-1 outreach and renewal reviews

• Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task

• Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities

• Other operational tasks that are related to the Renewal’s team day to day business

Forecasting and Reporting:

• This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB.  Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)

• Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)

• Pro-actively flag accounts at risk and identify the risk reason

• 1+ years experience in a SaaS or Cloud company (preferably in renewals, sales or customer success)
• Strong collaboration/relational skills, with the ability for cross-functional collaboration
• Excellent communication & negotiation skills, with demonstrable track record of quota performance 
• Must be detail-oriented, organized, ethical, responsible,  self-motivated with excellent time management skills
• Fluent English & French language required
• Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio
• Salesforce CRM, Zuora, ServiceNow, and Tableau experience preferred

*In-Quarter Renewal Rate