Shopify Specialist (MB - 06032024 - FTSS)

Position: Shopify Specialist

Number of hours: 40 hours/week

Schedule: EST

Tasks required:

• Conduct in-depth research to assess the demand and profitability of selected products

• Utilize tools and data analysis to make data-driven decisions regarding product selection

• Create and optimize product listings to enhance product visibility and search engine ranking while keeping it engaging and persuasive

• Manage product inventory and update product information accurately

• Create eye-catching graphics, images, and banners to enhance the visual appeal of the store and ensure consistency in branding and design elements

• Process orders efficiently and accurately to ensure timely deliveries

• Manage shipping costs and track shipments to provide order status updates to customers

• Handle returns and exchanges promptly to maintain customer satisfaction

• Provide exceptional customer service via email, live chat, or phone to enhance customer satisfaction ensuring that customer concerns and inquiries are resolved promptly

• Craft and send targeted email campaigns to promote products, offer discounts and nurture customer relationships

• Create and manage email lists to segment customers and send personalized emails

• Track and analyze website traffic and sales data to make informed decisions

• Manage and update the store, ensuring products are well-organized and easily accessible

• Optimize website content and meta descriptions to improve search engine ranking

• Build backlinks to enhance website authority and visibility in search results

• Generate reports and provide insights to improve the store's performance.

• Manage customer data and maintain accurate records

• Handle scheduling, invoicing and other administrative tasks to streamline business operations

• Create a golf playbook and document the process of creation

• Other ad hoc tasks that would be assigned

Requirements:

• Must have proven work experience as a Shopify Specialist or a relevant role

• Knowledge/familiarity with the golf industry is required

• Working experience in email marketing and marketing automation software

• Proficiency in using order fulfillment tools and E-commerce platforms, specifically Shopify, is a must

• Experience with word-processing software and spreadsheets

• Excellent email and instant messaging communication skills

• Knows how to craft responses and do meaningful conversations

• Excellent time management skills

• Clear and concise communicator with effective verbal and written communication skills

• Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision