Recruitment Consultant/Customer Success Manager

Location: South Africa (Remote)

Position Type: Part-Time/Full-Time

Note: we are considering both part-time and full-time candidates for this role.

Overview

We are seeking a motivated and experienced Remote Recruitment Consultant & Customer Success Manager to join our dynamic team. This role is crucial in ensuring the successful recruitment of top talent while also managing client relationships and driving customer satisfaction. The ideal candidate will have a strong background in recruitment and customer service, with a passion for helping clients achieve their goals.

Key Responsibilities

• Conduct Interviews: Carry out interviews with potential candidates to assess their qualifications and fit for various roles.
• Head Hunting Candidates: Proactively identify and engage with potential candidates through various channels.
• Review Job Applications: Screen and evaluate job applications to shortlist suitable candidates for open positions.
• Vetting Candidates: Conduct thorough background checks and reference checks to ensure candidate suitability.
• Account Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Manage and Update CRM: Keep the CRM system updated with candidate and client information, ensuring accurate records.
• Upselling & Cross Selling: Identify opportunities to upsell and cross-sell services to existing clients, enhancing their experience and satisfaction.
• Conduct Sales Demos: Present and demonstrate services to potential clients, showcasing the value and benefits of our offerings.

Qualifications

• Experience: Minimum of 2 years in recruitment and preferably 2 years in customer service or account management.
• Technical Requirements:
  • Must have either solar power or an uninterruptible power supply (UPS) to ensure stable internet connectivity.
  • Stable, fast internet connection.
  • Must own a headset and a laptop/computer with a minimum of 8 GB RAM.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in using CRM software and other recruitment tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-centric approach.

Benefits

• Competitive monthly pay and performance-based incentives.
• Flexible working hours and remote work environment.
• Opportunities for professional development and growth.