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Virtual Medical Assistant- Front Desk Specialist

Care VMA Health

Key Facts

Remote From: 
United States
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Scheduling
  • •
    Social Skills
  • •
    Communication

Roles & Responsibilities

  • Front desk duties experience in the US healthcare system
  • Experience verifying patient eligibility and benefits
  • Experience updating patient information in EMR
  • Strong communication and interpersonal skills

Requirements:

  • Manage remote front-desk operations: check-in/check-out, collect co-pays, and update EMR charts
  • Answer phone calls, handle inquiries, and manage scheduling (new and rescheduled appointments) via RingCentral, fax, and email
  • Verify patient eligibility and benefits; maintain accuracy of patient information in EMR
  • Provide remote front-desk support for Home Care Nursing, ensuring smooth operations and clear communication with patients and the healthcare team

Job description

Virtual Medical Assistant- Front Desk Specialist

Role Overview:

We are currently seeking a Front Desk Receptionist to support our doctor, Home Care Nursing, in delivering exceptional patient care. As the first point of contact for patients, you will play a vital role in providing administrative support and ensuring smooth operations at the front desk.

Role Details:

  • Job Type: Full-time (Remote)
  • Time Zone: Central Time, USA
  • Shift Timings: Rotational
  • Salary : Market Competitive + Short Term & Long Term Benefits
  • Experience: 2-3 years in a relevant field
  • Doctor's Specialty: Home Care Rursing

Requirements:

  • Proven Experience with Front Desk duties, answering patient calls.
  • Proven Experience with Checking eligibilities and benefits.
  • Proven Experience with Updating patient information on charts in EMR.
  • Proven experience in front desk duties within US Healthcare system
  • Strong communication and interpersonal skills to interact effectively with patients and colleagues.
  • Assist with patient check-in and check-out processes, including collecting co-pays and updating medical charts.
  • Experience with : Handling phone calls
  • Experience with : Scheduling appointments.
  • Experience with : Reschedule appointments
  • Experience with : Answering queries
  • Experience with : Fax / Emails
  • Experience with : Ring Central
  • Experience with : Home Care Nursing specialty
  • Must be fluent in English


This role offers a unique opportunity to support a Home Care Nursing remotely while contributing to the delivery of quality patient care. If you meet the requirements and are eager to make a difference in healthcare data management, we encourage you to apply.
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