Director Education, Operations

Revision Date: 1/16/2026

Revision Notice: The job description has been revised to reflect that the position is accountable for P&L ownership, with responsibility for revenue growth, expense management, forecasting accuracy, and financial performance.

SUMMARY

The Director, Education Operations plays a critical role in AMPP’s transition to a market-driven education model by ensuring the consistent, effective, and scalable delivery of global education products. This role owns the operational execution of facilitated and self-directed online training products worldwide and ensures alignment with business strategy, quality standards, and market demand. The position has P&L oversight and partners closely with internal stakeholders, global licensees, instructors and vendors, to deliver high-quality training program experiences and operational excellence at scale.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

Education Operations Strategy & Delivery

• Build and execute the operational strategy for market driven, agile education/training delivery aligned with AMPP’s strategic objectives and growth priorities.
• Oversee the planning, coordination, and execution of global education/training offerings, including in person, virtual, and self-directed programs.
• Ensure consistent, high-quality delivery across regions through standardized processes, service models, and governance frameworks.
• Apply a customer journey and service design‑ mindset to continuously improve learner and partner experiences.

Process, Governance & Quality Management

• Develop, implement, and refine operational processes, standards, and controls to support scalable global education/training delivery.
• Establish and maintain governance models that ensure operational consistency, accountability, and quality across education/training ecosystems.
• Ensure adherence to organizational policies, accreditation standards, partner agreements, and regulatory requirements related to education operations.
• Promote inclusive, accessible, and learner centered operational practices aligned with AMPP’s CLASS values: Connect, Listen, Anticipate, Simplify, Serve.

Partner, Vendor & Stakeholder Collaboration

• Partner with instructors, facilitators, licensees, hosts, vendors, and internal leaders to ensure seamless logistics and communication.
• Collaborate with Education Portfolio Managers, Learning Systems, Learning Innovation leaders, Market Leads, and Country Managers to support global education/training growth.
• Support identification and research of new education/training markets and delivery models through forward-looking‑ operational planning.

Performance Management, Analytics & Reporting

• Design, implement, and maintain Education Operations KPIs, dashboards, and performance metrics.
• Deliver regular reporting packages highlighting operational activity, risks, capacity, service levels, and value delivered.
• Use data and analytics to drive continuous improvement, capacity planning, and informed decision making.

Financial & Budget Oversight

• Develop annual education budget and manage P&L, including vendor contracts, invoices, accruals, chargebacks, and forecasting.
• Partner with the Finance department to ensure accurate financial reporting, cost controls, and operational forecasting.
• Support strategic planning through disciplined budget management and operational insights.

People Leadership & Team Development

• Lead, coach, and develop Education Operations Managers and their teams.
• Oversee hiring, onboarding, training, performance management, recognition, and issue resolution.
• Monitor workload, capacity, and service level commitments, adjusting priorities and resources as needed.
• Foster a culture of accountability, collaboration, and continuous improvement.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, training, directing work, appraising performance, rewarding and disciplining employees, and resolving issues.

TRAVEL REQUIREMENTS

Some domestic and occasional international travel (up to 25%) may be required to support global education/training delivery, partner relationships, and key events. A valid passport is required.