3+ years of experience in outbound call center or direct sales with demonstrated results
Healthcare and/or functional medicine experience preferred
Experience conducting phone conversations while navigating computer tools and systems
Excellent interpersonal, verbal, and written communication skills; ability to handle confidential data; remote work experience preferred; bilingual (English/Spanish) a plus
Requirements:
Perform outbound calls to engage patients and discuss benefits of Salvo’s program and tech-enabled services
Enroll patients and schedule an initial virtual nurse visit to onboard them to Salvo’s wraparound care service
Explain program costs, insurance coverage, and financial responsibilities while educating patients using established call guides and FAQs
Deliver high-quality customer service with timely follow-up on inbound calls and voicemails, and meet daily/weekly/monthly KPIs
Job description
Salvo Health is looking for an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their conditions. Engagement Specialists are responsible for helping patients sign up for Salvo’s wrap-around care services and educating patients about the convenience, ease, and health benefits of remote patient monitoring. As an Engagement Specialist, you will serve as the launching point for our partners’ patients, offering one-on-one advising to ensure patients are set up for success with the Salvo platform and service. This is a fully remote position and requires strong adherence to HIPAA guidelines and privacy rules.
Salvo believes that the most inclusive and equitable culture makes for a better business, so we welcome diverse candidates for this key role.
Responsibilities
Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound care service
Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.
Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
Role is M-F with 8 hour shifts
Requirements
3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
Healthcare and/or functional medicine experience preferred
Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
Ability to sit at workstation for a long duration using a computer and headset to interact with patients
Excellent interpersonal, verbal, and written communication skills
Experience and comfort handling confidential data
Experience and ability to thrive in a fast-paced, high-growth environment
Goal-oriented with a focus on achieving sales objectives
Remote work experience preferred
Bi-lingual a plus (English/Spanish)
Must have a hard wired, high speed internet connection
Salvo Health is a new approach to help millions of Americans facing chronic GI or metabolic conditions, centered on serving practices or health systems as a vendor delivering a tech-enabled platform and staff that helps providers do what they do best: care for the millions of Americans living with chronic conditions in a way that maximizes time, while still meeting the needs of patients.
Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, psychologists, and nurses who deliver wraparound support on a multi-month journey to better health. We are the first to bring a scalable and tech-enabled, functional medicine-style approach to many of these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
Salvo partners with providers, payers, and patients directly to ensure everyone has access to the hands-on care they need to effectively manage their issues.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others.
