Salvo Health is seeking a Care Manager Supervisor (RN) that oversees the daily operations of the care navigation team, ensuring the delivery of high-quality patient care and compliance with healthcare quality and documentation standards. This role involves supervising care managers, coordinating interdisciplinary care, and implementing strategies to improve patient outcomes.
What You Will Do:
People Management & Team Leadership
Provide direct supervision, coaching, and support for licensed nurses
Conduct regular one-on-one meetings, performance check-ins, and annual reviews
Address performance concerns and implement improvement plans as needed
Oversee and manage multistate licensing requirements for licensed nurses
Performance Management & OKR Alignment
Ensure nursing team adherence to company benchmarks, KPIs, and OKRs
Monitor utilization, scheduling, documentation timeliness, and care delivery metrics
Communicate performance expectations clearly and consistently
Partner with nurses to set individual goals aligned with team and company objectives
Track progress toward goals and support course correction when needed
Collaborate with clinical and clinical ops leadership on necessary training to ensure nursing team adherence to workflow and care best practices
Operational & Workflow Oversight
Support day-to-day operations of the nursing team, including coverage and workflow adherence
Identify barriers to team performance and escalate operational issues as appropriate
Contribute to the development of SOPs in partnership with operational and clinical counterparts (e.g., clinical operations, RD Supervisor) to create replicable and efficient care team processes in support of business goals
Support implementation of new initiatives, tools, and workflows
Collaboration & Communication
Serve as a liaison between nurses and leadership, sharing feedback and insights
Partner with training, quality, and clinical teams to reinforce expectations
Support team communication during changes to policies, benchmarks, or programs
Be a player coach: spend 10-15% of your time seeing patients and the remainder of your time managing the team
Qualifications
Active RN license in a Nursing Licensure Compact (NLC) state and eligible for licensure in all U.S. states. Preferably resides in CST or MST time zones.
2+ years of experience managing nurses, ideally in a virtual setting.
2+ years of clinical experience working with gastroenterology patients, with a strong interest and knowledge of GI conditions is preferred
Associate or Bachelor's degree in Nursing from an accredited institution.
Experience in telehealth or startups preferred.
Passion for working in a growth-stage, tech-enabled healthcare organization with a flexible and innovative mindset.
Exceptional bedside manner, with the ability to build trust and empower patients through phone and video communication.
Collaborative team player who prioritizes team success and contributes to a positive work culture.
Benefits
100% employer paid premium health, dental and vision benefits for employees and dependents
Unlimited PTO
Annual CEU stipend
Nursing license coverage
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.
Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
